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Data Recovery Service
All my expectations were met. I was treated like a million dollar bill. I could not have been more pleased. The account representative took my problem to heart and kept me well informed along the way. I basically picked your company out of the air and had no idea what to expect. I can now say that, if I ever had a need for such services, I would be right back. What is notable is that, even if the data recovery had not been successful, I think I would still be pleased with the level of service from the representative.Nov 24, 2014Verified
- What should the customer know about your pricing (e.g., discounts, fees)?Most data recovery companies will approach their fees by either quoting you a low price to encourage you to send in your device, only to raise it drastically after you've already committed, or they'll quote you an incredibly broad range, making it impossible to determine how much you could end up paying. At Secure Data Recovery, We Do Things Differently Our clients want to know exactly what to expect before committing to data recovery. That's why we've developed a transparent method for evaluating our recoveries. Generally, every case falls into one of these categories: 1. Basic - covers deleted data, bad sectors, and data corruption 2. Firmware - addresses firmware damage and corruption that needs to be repaired 3. Mechanical - focuses on the physical parts of the device that needs to be repaired, which could end up incurring additional fees due to the cost of new parts We offer free evaluation for all types of media. Our customer service team at Secure Data Recovery is happy to go over our pricing options in detail before you opt to go with our services.
- What is your typical process for working with a new customer?Step 1: Fill out the Recovery Form Enter your contact information into our support form to receive a case number. Please include as much information as possible about your device's failure. You can give us a call any time if you have any questions or would prefer to speak to a customer service representative. Step 2: Ship/Drop Off Your Media After receiving your case number, follow the shipping instructions to safely send your media. Be sure to use appropriate packaging materials. Alternatively, you can drop off your drive at a local facility. We operate in dozens of locations through the United States Step 3: Wait for your Free Diagnostics Our engineers will perform several tests to assess the condition of your device. Each evaluation consists of a price quote and a turnaround estimate. We complete standards evaluations within 48-72 hours. You are free to refuse the estimate and we will return your device. Expedited and emergency evaluations are also available Step 4: We Perform Your Recovery Our engineers work in a Certified Class 10 ISO 4 Cleanroom to treat physical media issues. We create a copy of your device and perform logical file repairs as needed. All of our procedures are secure and safe. You will receive a list of recovered files and folders. We will never charge you without first verifying your data. Step 5: You Receive Your Data Once approved, we will send back your files on virtually any type of device. You may use your own media or purchase media from us. Small files and folders are available through a secure FTP server, and if you would prefer, we can encrypt your data for added security. All of our services fall under our no data no recovery fee policy.
- What education and/or training do you have that relates to your work?At SecureData Recovery Services we take special precautions to protect your files and media throughout our data recovery process. Our credentials instill the confidence that we will remain dedicated to recovering your data. Transparency doesn’t end with the evaluation process, we provide you timely updates. Unlike other data recovery companies, we provide full access to audit reports, attestation comments, and other important documents online. Our security certifications and credentials include the following: - SSAE 18 SOC 1, 2, & 3 Audited - Class 10 ISO 4 Cleanroom - FIPS Level 3 - Secure Chain of Custody Practices - Certified Mac Technicians - GSA Approved Contractors - BBB Accredited - Rating: A+ - Dun & Bradstreet Verified - Safe Harbor Certified - Privacy Shield Certified - TRUSTe Certified Policy - SAS 70 Audit Compliance - PCI Security Standards