Brownstone Heating & Air Conditioning LLC

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Introduction: We provide Sales, Service, installation and Maintenance for the following: - HVAC - Central Air Conditioning & Heating - Mini Splits/Ductless - Thermostats - Furnaces - Water heaters - Water Boilers - Oven and Stove Tops Our number one priority is a satisfied customer. We enjoy when our distressed clients smile at the end of our given projects.

Overview

Hired 121 times

Background checked

7 employees

11 years in business

Payment methods

This pro accepts payments via Apple Pay, Cash, Check, Credit card, Stripe, Venmo, and Zelle.

Top Pro status

Top Pros are among the highest-rated, most popular professionals on Thumbtack.

2021

2019

2018

2017

Featured Projects

9 photos

UV-C lamp installation in evaporator coil
Appliance Repair or Maintenance

Reviews

Customers rated this pro highly for professionalism, responsiveness, and work quality.

Very good 4.6

74 reviews

5

80%

4

12%

3

3%

2

3%

1

2%

Read reviews that mention:

Sean C.

Dec 27, 2016

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Hired on Thumbtack

Hired Ben to troubleshoot and repair my Coleman Echelon 9.C Series gas furnace after reading the positive reviews on Thumbtack. My furnace was blowing, but not providing heat. The diagnostic light was blinking red 10 times when I looked at it, prior to hiring Ben. Ben arrived on time at 10:30am and, interestingly, the furnace started working suddenly! Still, I expected Ben to find the cause of the problem and he identified the ignitor as being the culprit. The original part showed signs of wear and tear, so he replaced it. The furnace now works fine. He explained there is a 30-day warranty on his work, but I hope I don't have to call upon him again... it's getting cold outside! Overall, I'm satisfied with Ben's punctuality, professionalism, and courtesy. He's a man of few words, but friendly and he answered my many questions with patience. He charges $150 for service charge plus $185 for the needed parts. A bit more than I expected, but satisfied to have heat again so quickly! Thanks, Ben

Heating System Repair or Maintenance

Carolyn L.

Apr 4, 2016

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Hired on Thumbtack

I have an 18" built-in Northland refrigerator. When the kitchen was refurbished, the refrigerator was the solution to being able to have a full service kitchen. There were a host of problems including the thermostat, condenser etc: it was not working. Enter Ben from Appliance Pros. On a Sunday night, Ben had already contacted me back and set a time to see the fridge. He worked with me and my niece, as we are both intermittently available...Ben is not only clearly very experienced, but extremely honest and reliable. This guy is a rare find in a day and age when appliances are just not made well. Considering the original cost of the fridge and the fact that this model is no longer made, Ben's price was very reasonable. Don't be fooled by other repair companies that charge a small or no initial house visit fee. Ben intended from the start to resolve my fridge problem, and he did so quickly, neatly...cleaning not only the entire guts of the fridge but also the kitchen and any soot that resulted from the repair. Excellent service, very smart tech with not only the brains but the common sense and courtesy to really HELP his clients. Ben is our official appliance repairman. make him yours, he rocks.

Refrigerator Repair or Maintenance

Andrew C.

Sep 19, 2015

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Hired on Thumbtack

Ben was the only vendor out of more than 10 that came out same day to fix my broken central AC system during a particularly hot few days. He quickly diagnosed and repaired the problem and I was up and running again in no time. His prices are more than fair for the quality work done and he's a very nice guy as well. Highly recommended!

Central Air Conditioning Repair or Maintenance

Stephen M.

Nov 29, 2021

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Hired on Thumbtack

Ben and Richard showed up quickly, did an expert review of the work, scheduled nimbly around a major holiday, and the work went down exactly as predicted, despite being a tricky job. I’m very pleased and will be hiring them again to do my boiler maintenance.

Details: Heat Pump • Leaking • Basement • Three-story building • Townhouse

Brownstone Heating & Air Conditioning LLC's reply

Thank you for taking the time in being a great customer and for the fantastic review. We enjoyed working with you. Ben

Heating System Repair or Maintenance

Evan K.

Sep 2, 2021

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Hired on Thumbtack

Fixed my AC. Waited patiently for ice to melt before servicing. Price was pretty steep, higher than what is quoted here for a service visit. But the job was done well, Ben is an experienced knowledgeable guy.

Details: Repair • Closet • Condo/Apartment

Central Air Conditioning Repair or Maintenance

Credentials

Background Check

Ben Guttman

FAQs

What is your typical process for working with a new customer?
After making first contact I request: 1. Best contact number & address 2. Customer availability 3. Schedule assessment to accommodate customer and our availability
What types of customers have you worked with?
Residential and commercial
What questions should customers think through before talking to professionals about their project?
How old is unit? What is the manufacturer? What type of HVAC system is it? When was the last time it was serviced? Describe any work done last time it was serviced..? Describe the exact problem (if any) you're having..

Brownstone Heating & Air Conditioning LLC

FAQs

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