FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We don't want you to worry about a thing! Diamond Hands offers the fastest and most affordable hourly rate and flat prices. Our service includes all charges in our cost, so there are no hidden fees or additional costs for anything else on your end when we take care of it - guaranteed 100%.
- What is your typical process for working with a new customer?
We understand how important it is to receive a fair price and great service. For each individual project, we have our own approach in mind so that you can be confident about what your cost will look like before starting work on the home or office move! send pictures of rooms for accurate pricing options - not just one estimate based on general size requirements but rather hourly rates depending upon specific needs
- What education and/or training do you have that relates to your work?
We train our movers to be mindful of the customer's needs and wants. Every Diamond Hand Mover passes two months of training under a supervisor, where they learn how to verbalize with customers about furniture wrapping procedures that are specific for each type - like marble or glass items need extra protection when moving them around town!