FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
For upholstery cleaning, the price may vary depending on the size and shape of the couch. Similarly, for area rug cleaning, the pricing is influenced by factors such as the size of the rug. Currently, we are offering a special discount of 20% off for spring cleaning services, allowing customers to enjoy a refreshed space at a more affordable rate. It's always a good idea to reach out for a personalized quote to ensure transparency and accuracy in pricing.
- What is your typical process for working with a new customer?
When a new customer reaches out to us, our process typically begins with a consultation to understand their needs. We ask them to provide pictures of the items they want to get cleaned, such as couches or area rugs. With this information, we can offer them the best possible prices tailored to their specific requirements. Once the customer is satisfied with the quote, we assist them in booking an appointment at their convenience. During the booking process, we ensure clear communication regarding the date, time, and any special instructions or preferences the customer may have. After the appointment is confirmed, our team of professionals arrives at the scheduled time to carry out the cleaning service efficiently and effectively. Throughout the entire process, we prioritize customer satisfaction and aim to provide a seamless experience from start to finish.
- What education and/or training do you have that relates to your work?
Our team at NYC Steamers comprises highly trained professionals with extensive experience in the cleaning industry. Many of our technicians undergo specialized training programs to ensure they have the necessary skills and knowledge to deliver top-quality service to our customers. We often invest in ongoing education and training to stay updated on the latest cleaning techniques, products, and equipment. This commitment to continuous improvement enables us to provide efficient and effective cleaning solutions while adhering to industry best practices and safety standards. Furthermore, our technicians may hold certifications or participate in professional development opportunities relevant to the cleaning industry. This dedication to education and training underscores our commitment to delivering exceptional results and exceeding customer expectations.