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Data Recovery Service
My wife's tablet quit working. ID-DR was able to get it up and running along with recovering numerous photos which couldn't have been replaced. Excellent job by Joe and team.Aug 18, 2016Verified
ID-DR totally saved me. My laptop had been blue screening for months and I knew I was doing damage, but I needed the laptop for work. When it died, I thought I had lost all my data. They recovered my data, refurbished my laptop, put the data back on. They even fixed my camera and microphone which had been down for months. Joe and Jimmy are amazing. I learned about their LAN parties while I was there. And Joe is the first private investigator I have ever met! So much going on at ID-DR!!Aug 18, 2016
I highly recommend ID-DR to anyone that has a computer or device that stores data! This team is fast and efficient and wonderful! This is a fantastic buisness and the private investigator is amazing! Love this place 😁Aug 18, 2016
Joe was tasked with unlocking a password protected computer and recover photographs. Joe was successful in this operation. He also developed a technical strategy to remotely secure digital data/evidence. He is a professional who goes the extra mile to accommodate the client. Highly recommended.Mar 28, 2016
I've worked with Joseph on several difficult projects in the last two years. He's very professional and really knows his stuff when it comes to data recovery. He gets the job done in just a couple of days, sometimes even the same day, and for WAY more reasonable than the 'big' companies.Apr 5, 2016
- What should the customer know about your pricing (e.g., discounts, fees)?We work off of a tier program; Our data recovery costs do vary, but to keep easier data recoveries more affordable to our customers and more complicated data recoveries separated out, we have developed the following Tier Level pricing program. We feel strongly at ID-Dr. that our customers shouldn'tt have to be extorted for thousands of dollars like the big million dollar data recovery corporations to re-own their data again! (Of course this "our opinion" and we do not reflect an negative image to the "big box" data recovery companies in any way). Tier Level 1: $200 to $400. These are base Data Recoveries that are complicated from a PC repair technician, but handled easily on our advanced data recovery platform i.e., bios does not post the drive or it shows up briefly in OS then disappears (can't image drive due to ID errors or dirty volume (advanced viral infections MBR corruptions). 80% of drives fall into this Tier Level. Tier Level 2: $400 to $600. These are more complicated issues that usually take a very long time to image, i.e., firmware issues or corruptions (extremely long read times), but still no physical repair needs to be done to the drive or device mainly logical repairs or firm-ware corrections. Almost all new USB external hard drives will fall into this Tier mostly Western Digital. 15% of drives fall into this Tier level. Tier Level 3: $600 to $800. Still falls under Tier 2 scenario, but this drive would most likely involve donor parts to get the drive working again and our clean air-flow work bench, i.e. head swaps, platter swap, motor repair, PCB Board (U12 chip-off procedure). 5% of drives fall into this Tier. NOTE: donor drive is an extra cost that usually ranges between $30$200 a donor drive and some projects require 2 to 3 donor drives to get closer to a 100% successful data recovery (cost of donor are driven on availability or rarity if we have your donor drive in our extensive donor drive inventory, it will be free a benefit we pass on to our customers). 5% of drives fall into this Tier level. Flash Recoveries: All flash data recoveries, i.e., SD Cards, Thumb Drives, Pen Drives, iDevices, or SIM Cards, $200 for logical recoveries. If a Physical recovery (meaning we have to fix it and get it to work again) we charge for donor parts, shipping costs to and from our distributors, and transfer media. Evaluation Fee: A non-refundable $50 Evaluation fee is assessed on all Data Recovery jobs paid upfront before any work is conducted. NOTE: Raid Recoveries are per drive in the array with 1 Evaluation cost. If your recovery is successful, we will apply the $50 back to your final bill. A Credit Authorization form for the evaluation fee must be sent in with the Data Recovery Intake Form Online Transfer Media: If your data is small enough to fit on a low or high density DVD disk (between 5-8 GB) we will send your data back on that to reduce costs at $20 per disk (plus tax). If you require larger density media storage i.e., a thumb drive 16 GB $24.95 32 GB $39.95 (plus tax). If your recovery is larger than the capacity of thumb drives we do have USB external or internal hard drives for re-sale but prices change often, so we will quote you a price for them at the time of your data transfer. Return Shipping: All customers must pay for return shipping before any drives or data is sent back. Once your recovery is finished, we will contact you with total cost with the shipping fees added to final bill.
- What is your typical process for working with a new customer?Patient and professional!
- What education and/or training do you have that relates to your work?We are a CDRE and CDRP certified lab. (Certified Data Recovery Expert/Professional). Our current professional staff holds industry certifications, i.e., A.C.E. in FTK (Forensics Tool Kit) by Access Data in digital forensics. We are currently working on our Cellebrite mobile forensics certification now - (we have been terribly busy) but we plan on wrapping that up at the end of the 2016 year, and we have the X-Ways(X-PERT) certification in Digital Forensics. Our staff holds associate degrees in Information Technology, bachelor degrees from Elmira College - a recent B.S. in 2012 in Criminal Justice, as well as, a Masters degree from R.I.T. in Information Systems. The owner of ID-Dr. is also a licensed NYS Private Investigator in the Digital Forensics Division of Alvernaz & Associate's, LLC. UID# 11000192051 - 001. He has handled many digital forensics cases for clients all over NYS, i.e., Fidelity cases, wrongful death suits, criminal (murder trial and grand jury hearings experience), criminal defense, email investigations, penetration testing, cloud based security, chain of custody experience, handling of evidence, forensically sound images of hard drives/cell phones/tablets to preserve the md5 hash of entire drive to hash individual files in a file system/registry, and corporate espionage cases.