Information Delivery & Data Recovery Services, LLC
It’s free, with no obligation to book
Hired 3 times
Serves Corning, NY
9 years in business
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Data Recovery Service
- What should the customer know about your pricing (e.g., discounts, fees)?
We work off of a tier program; Our data recovery costs do vary, but to keep easier data recoveries more affordable to our customers and more complicated data recoveries separated out, we have developed the following Tier Level pricing program. We feel strongly at ID-Dr. that our customers shouldn'tt have to be extorted for thousands of dollars like the big million dollar data recovery corporations to re-own their data again! (Of course this "our opinion" and we do not reflect an negative image to the "big box" data recovery companies in any way). Tier Level 1: $200 to $400. These are base Data Recoveries that are complicated from a PC repair technician, but handled easily on our advanced data recovery platform i.e., bios does not post the drive or it shows up briefly in OS then disappears (can't image drive due to ID errors or dirty volume (advanced viral infections MBR corruptions). 80% of drives fall into this Tier Level. Tier Level 2: $400 to $600. These are more complicated issues that usually take a very long time to image, i.e., firmware issues or corruptions (extremely long read times), but still no physical repair needs to be done to the drive or device mainly logical repairs or firm-ware corrections. Almost all new USB external hard drives will fall into this Tier mostly Western Digital. 15% of drives fall into this Tier level. Tier Level 3: $600 to $800. Still falls under Tier 2 scenario, but this drive would most likely involve donor parts to get the drive working again and our clean air-flow work bench, i.e. head swaps, platter swap, motor repair, PCB Board (U12 chip-off procedure). 5% of drives fall into this Tier. NOTE: donor drive is an extra cost that usually ranges between $30$200 a donor drive and some projects require 2 to 3 donor drives to get closer to a 100% successful data recovery (cost of donor are driven on availability or rarity if we have your donor drive in our extensive donor drive inventory, it will be free a benefit we pass on to our customers). 5% of drives fall into this Tier level. Flash Recoveries: All flash data recoveries, i.e., SD Cards, Thumb Drives, Pen Drives, iDevices, or SIM Cards, $200 for logical recoveries. If a Physical recovery (meaning we have to fix it and get it to work again) we charge for donor parts, shipping costs to and from our distributors, and transfer media. Evaluation Fee: A non-refundable $50 Evaluation fee is assessed on all Data Recovery jobs paid upfront before any work is conducted. NOTE: Raid Recoveries are per drive in the array with 1 Evaluation cost. If your recovery is successful, we will apply the $50 back to your final bill. A Credit Authorization form for the evaluation fee must be sent in with the Data Recovery Intake Form Online Transfer Media: If your data is small enough to fit on a low or high density DVD disk (between 5-8 GB) we will send your data back on that to reduce costs at $20 per disk (plus tax). If you require larger density media storage i.e., a thumb drive 16 GB $24.95 32 GB $39.95 (plus tax). If your recovery is larger than the capacity of thumb drives we do have USB external or internal hard drives for re-sale but prices change often, so we will quote you a price for them at the time of your data transfer. Return Shipping: All customers must pay for return shipping before any drives or data is sent back. Once your recovery is finished, we will contact you with total cost with the shipping fees added to final bill.
- What is your typical process for working with a new customer?
Patient and professional!
- What education and/or training do you have that relates to your work?
We are a CDRE and CDRP certified lab. (Certified Data Recovery Expert/Professional). Our current professional staff holds industry certifications, i.e., A.C.E. in FTK (Forensics Tool Kit) by Access Data in digital forensics. We are currently working on our Cellebrite mobile forensics certification now - (we have been terribly busy) but we plan on wrapping that up at the end of the 2016 year, and we have the X-Ways(X-PERT) certification in Digital Forensics. Our staff holds associate degrees in Information Technology, bachelor degrees from Elmira College - a recent B.S. in 2012 in Criminal Justice. The owner of ID-Dr. can direct you to a licensed NYS Private Investigator in a Division of Alvernaz & Associate's, LLC. Penetration testing, cloud based security, chain of custody experiences.