What should the customer know about your pricing (e.g., discounts, fees)?
Yes, I do have a standard pricing system for my service. It is $250 an hour but that does not include travel expenses. Any shoots outside the city limits of Glen Cove, NY will have travel expenses associated with them. The expenses will depend on the distance and time requirements as well as lodging costs if needed. Shoots inside the city limits of Glen Cove, NY have no travel expenses associated with them.
What is your typical process for working with a new customer?
I start by openly communicating with my new customer. I get to know them and find out what they expect for their video. I go over what I have to offer and show them samples of my work. Afterwards, we talk about prices, whether it is their budget or my videography packages. Ultimately, if they wish to move forward with my services, we finalize things by signing and filling out paperwork.
What education and/or training do you have that relates to your work?
I am certified and trained in television broadcasting. I am also self-taught.
How did you get started doing this type of work?
Looking back on my life, videography was always a part of it in one shape or form. I was meant to do this line of work all along. However, it really became apparent after I had lost my father in World Trade Center on 9/11. Ever since then, I realized my purpose in life was to document life's various moments on video, especially people's joyous events because we never know what tomorrow will bring. Thus, in honor of my father and inspired by my mother to start my own business, I ultimately founded Ken Lehman Productions.
What types of customers have you worked with?
I have worked with are brides, grooms, parents, business owners, corporate employees, and entertainers.
Describe a recent project you are fond of. How long did it take?
A recent project that I am fond of is a wedding that I filmed in 2015. My final products were a feature film and highlight film. It took about two weeks to edit, and I enjoyed every minute working on it because they were a lovely couple who were big Star Wars fans. Being a big fan myself, I surprised them with a treat: I implemented the famous Star Wars scrolling text into their video but it told the story of their wedding thus far prior to their first dance.
What advice would you give a customer looking to hire a provider in your area of work?
The advice that I have for a customer looking to hire a videographer such as myself is do not overlook the importance and value of having a professional videographer, and when you compare videographers, look at more than just the initial price. A quality video is a worthwhile long-term investment. For weddings and events, it is a documentation of you and the day. There is no other product that shows the sights and sounds of you, your moment(s), and behind the scenes. For businesses, it is the best means to showcase your product(s) and/or service(s). Regardless, before a customer hires a videographer, they should make sure that the videographer's work is of high quality and tells a good story. The sound should be clearly recorded and the video should be crisp, sharp, and colorful. There should be no excuses for sloppy camerawork or editing. Ultimately, the customer must keep in mind that the price has more to do with time and talent than with technology alone.
What questions should customers think through before talking to professionals about their project?
Can I view samples of your work? Is your work recent?
How far in advance do I need to book you?
What is your work style?
How much is the initial retainer? When are the initial retainer and balance due?
What forms of payment do you accept?
What time will you arrive and how long will you shoot?
What exactly is my final product? How long will it be?
Who exactly will be shooting my video? Do you use subcontractors?
How far do you travel? Are there traveling expenses?
How long does it take to get back our video?
Do you offer photography and slideshows, too?
Do you offer special discounts for military, police, firemen, EMTs, and other first responders? Do you offer a special discount for having an event on Friday?
Do you have liability insurance?
What information do you need from me before the scheduled day and time?