FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Pricing models can differ depending on the Service Level Agreement. Break/fix services are billed hourly, and MSP managed services are typically billed monthly. We also offer IT staffing solutions to clients needing full-time daily maintenance on their technology alongside our regular managed services
- What is your typical process for working with a new customer?
We assess the needs of the client, and work to propose a best solution to them to ensure the most reliable, yet cost effective results. We don't cut corners with our solutions, as that causes massive problems further down the road. When we do a job we do it right.
- What education and/or training do you have that relates to your work?
All of our staff possess at least an associates degree or higher, however, over 50 years combined experience says a lot more than a piece of paper from a college