Hilltop Custom Landscape & Design
About this pro
I had a job that needed to be done quickly and Darin was extremely accommodating and did a great job.Jun 23, 2018Verified
This company was excellent to work with. They were very prompt and professionalJan 16, 2017Verified
I went over what was expected, I was quoted a price, and then they showed up occasionally, but never performed what we had discussed. Had all kinds of excuses, but the scope of the project never changed.Oct 22, 2016VerifiedDarin P.'s reply
This review is completely inaccurate although somewhat expected based on this customer's demeanor. I was warned by neighbors ahead of time not to take on work from this client but wanted to determine this for myself. This client wanted a cut corners job with just trimming the top of a hedge down and refusing to trim the neighbor's side of his hedge which was severely overgrown. The hedge was very overgrown and uneven from lack of maintenance but all efforts were made to level what we could. One portion of the hedge was much lower likely due to an old tree or some other type of damage that was not revealed. We went back multiple times and in fact were hired by the neighbors to trim their side of Mr. Martin's hedge. Those clients were very pleased and I'm certain would be more than happy to vouch for us. We do routine maintenance for multiple customers on the same street who are very happy with our services. The fact remains that this client explained what he wanted and we did exactly that. The client then decided to indicate that he wanted us to come in with a chainsaw and cut several feet off the hedge which I explained in my professional opinion would hinder the health of the hedge and also was not what we discussed. It should also be noted that this customer never paid a dime for this job so his hedge was trimmed for free. I would strongly encourage any Contractor on here to avoid him and please any prospective clients feel free to contact us to clarify things. We have large amounts of clients and there unfortunately are sometimes clients such as Mr. Martin that want something for nothing. You can find many reviews on our Facebook page at Hilltop Custom Landscape & Design. You will also see that we have many positive reviews on here and have been awarded as a top provider the last two years. Thank you for reading this response.
I had hired the guys to do some tree trimming, flower box border removal and brush removal. They came in and quickly completed the job as I had asked, at the quoted price.Oct 17, 2016Verified
I am very very pleased they work with you . They get the job done . My house hadn't been painted for 11 years and he did an excellent job with the house and the windows . The owner and the workers he has are very pleasant people and I am hiring them for other projects around the house . I highly recommend them! I have finally found an honest contractor after several I have hired have not done the work asked or took off with my supplies after paying them. You cannot go wrong hiring hilltop!Aug 3, 2016Verified
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- What should the customer know about your pricing (e.g., discounts, fees)?Pricing really relies on a series of conditions to include time frame, working conditions, etc. We are such a versatile company handling such a wide variety of services that it is hard to give a generic price. For example jobs such as tree removal or excavating require equipment as opposed to a general handyman tasks that may only require hand tools. We are very fair with our prices and our estimates are free!
- What is your typical process for working with a new customer?I like to meet with the customer directly to be able to not only answer questions about myself and my company but also to get a first hand look at the job to be able to give the most accurate estimate possible as well as any insight or assistance I may be able to provide the customer in their project planning.
- What education and/or training do you have that relates to your work?I have worked a variety of jobs in the construction industry to include being a heavy equipment operator, welder, and apprentice to many different trades in the industry. My training comes from years of experience and an upbringing in the Industry.