What should the customer know about your pricing (e.g., discounts, fees)?
There are a lot of factors such as the number of systems and what services you may want from us. We offer a handful of services that we have learned through experience will get you on the path of a pro-active IT culture. We converse with every client to learn their needs, offer up a single monthly service quotation for the services we collectively think would be beneficial, and we go from there.
How did you get started doing this type of work?
I have always tinkered with computers and telecommunications. I graduated in 1994 with a BA in Telecommunications Management. I was offered a bunch of telephone company jobs out of college, but wanted to be involved in Network Engineering as well. I was fortunate to be hired by a hungry for success financial company willing to put the resources forward to convert from serial communication systems to networks. As a result, I participated first-hand in the evolution of "the network". It's hard to believe this "boom" has taken place over the past 20 years, but it has and I'm grateful to share my practical experiences, successes, mistakes, and things that would have been better approaches with prospective clients.
What types of customers have you worked with?
Managed Services - Intelligent Business Continuity (Backup/Recovery Solutions), Provide and Manage a feature-rich phone system, PC Technician Roles, VPN network design and implementation, "tricky" software and OS system installs and fixes.
Describe a recent project you are fond of. How long did it take?
We have a client who had a sound backup plan. That is, they saved files on tape, they sent a copy of the files off-site to a cloud provider and they often sent the copies of the tape off-site. So the two questions we asked were; "Okay. So what's the recovery playbook and plan ? ", and "How long does it take for you to know when a backup cycle failed ?" They didn't have answers for either and planned to react when the time comes. So we proposed and installed an Intelligent Business Continuity plan for them. On a few occasions we have seen that an agent running on a PC responsible for creating the backups was locked up, or stopped running. We were able to quickly be alerted to this, then resolved the issue and the backups were never missed. Had we not had this arrangement with them, who knows how many backup cycles would have been missed and if something bad did happen, is it ever good to realize that your backups are 2-3 MONTHS old ? It makes us proud to know we helped avert a potential future disaster for our client by applying our proactive mission to good use.
What advice would you give a customer looking to hire a provider in your area of work?
Decide whether you are looking for a one-time break-fix technician and if so, hire the least cost bidder (I would too). If you're looking for a long-time partner who is interested in a long-term relationship to help you and your organization establish a culture of proactive measures to IT, look to us. We're in this for the long haul.