Pain Point IT Solutions Inc.
About this pro
Many companies and individuals take a reactive, or break-fix approach to their IT needs. We set out to help companies in the short term with their break-fix issues and help them in the long-term transition to a proactive IT environment. There are too many break-fix technicians out there that aren't helping their clients with the big picture. The moment we break through the fear of change in helping clients recognize that the little pro-active things they do with their computer systems and networks will minimize the frequency, length of time, and costs when bad things do happen (and they will).
Customers rated this pro highly for work quality, professionalism, and responsiveness.
Rich was an excellent find. Would highly recommendApr 22, 2018Verified
Great job on explaining and setting our business phone system up. Thanks Rich!Feb 24, 2018Verified
- What should the customer know about your pricing (e.g., discounts, fees)?There are a lot of factors such as the number of systems and what services you may want from us. We offer a handful of services that we have learned through experience will get you on the path of a pro-active IT culture. We converse with every client to learn their needs, offer up a single monthly service quotation for the services we collectively think would be beneficial, and we go from there.
- How did you get started doing this type of work?I have always tinkered with computers and telecommunications. I graduated in 1994 with a BA in Telecommunications Management. I was offered a bunch of telephone company jobs out of college, but wanted to be involved in Network Engineering as well. I was fortunate to be hired by a hungry for success financial company willing to put the resources forward to convert from serial communication systems to networks. As a result, I participated first-hand in the evolution of "the network". It's hard to believe this "boom" has taken place over the past 20 years, but it has and I'm grateful to share my practical experiences, successes, mistakes, and things that would have been better approaches with prospective clients.
- What types of customers have you worked with?Managed Services - Intelligent Business Continuity (Backup/Recovery Solutions), Provide and Manage a feature-rich phone system, PC Technician Roles, VPN network design and implementation, "tricky" software and OS system installs and fixes.