Arley Gonzalez

Introduction: Hello! My name is Arley Gonzalez and I am a computer technician. I can repair, install, un-install hardware and software. If you need your computer to be updated to a newer version of Windows or if you just want to reinstall windows from scratch and have a clean hard drive, I can provide all these services and more. This is also my first time trying this line of work by post. Here are a list of my skills: Arley Gonzalez Objective Looking employment with a company where my skills and experience will be an asset to the business and myself to further my knowledge and abilities within the business to receive higher positions when available. Experience Marshall’s Cashier/Customer Service Sept. 26, 2010 to Jan. 29, 2011 • Cash register. • Assist on sales floor with customers/placing clothes back to where it belonged as well as organizing racks to be displayed. • Managed and taught other employees everything within the first two months of working. Best Buy Geek Squad/Customer service Rego Park, NY Sept 27, 2009 to Dec 31, 2009 Seasonal/temporary • Customer Service and Retail Sales • Repair, trouble shoot, add/remove hardware/software • Identify the problem including questioning user and identifying user changes to computer • Analyze the problem including potential causes and make an initial determination of software and / or hardware problems • Test related components including inspection, connections, hardware / software configurations, and device manager • Installed hard drives and ram into desktops/laptops • Sold desktops, laptops, printers, routers, accessories, hardware, software, and ram. Dynamex Courier/Helper Manhattan, NY May 5, 2008 to Jan. 20, 2009 • Deliver packages between 57th and 6th Ave, 50th and Rockefeller, and 34th and 2nd ave. • Used hand truck or dollies to receive or deliver packages. • Pick up packages between 20 and 60lbs. Computer Technician/Customer Service Nov 11, 2003 to Dec. 16, 2005 Kristt Company Monticello, NY • Repair, trouble shoot, add/remove hardware/software • Identify the problem including questioning user and identifying user changes to computer • Analyze computers and laptops to isolate the main issue or problem, including inspection, connections, hardware / software configurations, and device manager • Tested each component after install of hard drives, ram, etc. Into desktops/laptops •Selling of desktops, laptops, printers, routers, accessories, hardware, software, and ram. •Removed viruses, spyware, and adware. •Worked with windows 95,98,2000, XP, and Vista Opinion Access Corp. Customer service/Phone representative Feb. 23, 2002 to April 5, 2003 • Conducted interviews with people from different time frame ( eastern, central, and pacific time) • Read questions off a computer that would give people options to choose and I would enter based on the given choses of their opinion. Capezio Customer service/Sales representative/Cashier/Greeter Aug. 15, 2000 to Jan. 20, 2002 • Greet every customer that comes into the store and take their bags. • Selling of jazz, salsa, soft ballet, dance sneakers, tap & character, and footwear accessories as well. • Selling of Leotards, pants, dresses, knitwear, tops, foundations, shorts, briefs, dance belts, and skirts. • We were given individual numbers to record our quotas for the day • Quotas were given to you at the start of the shift and it could range from $1,500 to $3,000 depending on your progress. • After helping customers with their purchases you would take them to the cash register yourself and becoming the cashier or a co-worker would give you credit for helping the customer by typing in your numbers into the register. Skills • A+ Certificate • Network Plus Certificate • Managed and taught other employees everything I was taught. •Apply troubleshooting techniques to hardware, software, networks, printer, Bluetooth etc. •Install, configure, optimize, format and upgrade personal desktops, laptop, printers, and router components. •Add, remove and configure internal and external storage devices •Drive preparation of internal storage devices including format / file systems and imaging technology •Strong work ethic/ Strong communication skills •Break fixing technician • Symantec’s Ghost imaging software (hard drive to hard drive) • Install, replace/configure new printers, wireless routers, switches to networks • Installing, replacing, configuring, optimizing and upgrading printers and scanners • Install/configure networks to desktops, laptops, and printers in a LAN setting. • Install/uninstall windows operating systems • Run all cables for networks at home or businesses. • All Microsoft office products from 2003 to 2010 • Configuration and troubleshooting of internal/external wireless devices • Scan, copy, receiving, shipping, mailing of packages (with paper work). • MS Office, MSWORD, MSEXECL, POWERPOINT, ACCESS, ETC… • Network End to End user configuration. • Ability to type 50 words per minute. Education • 1997-2001 Long Island City High School Astoria, NY Graduated with Diploma • 2003-2004 Delaware Valley Job Corp. Callicoon, NY Computer Technician • 2005-2006 LaGuardia Community College L.I.C., NY Computer Technology Language • Bilingual (Spanish) Also, I can fix, replace or add anything that your computer may need internally as well such as RAM, a new hard drive, power supply, or even if you want to add any of these items including a DVD burner. I charge based on the job, so as soon as you call, we will work out the details and it will come out very offerable for you and me because if you like my service, I'm sure you will recommend me to your friends and family. I am available everyday except for Tuesday and Thursday. You can call between the times of 10 a.m. to 8 p.m. if I can't pick up, please leave a message and I will get back to you asap. Thank you.