Latest Review: This was the first time we hired a cleaning service and overall I was pleased. I thoroughly enjoyed meeting Nichole and her partner Kimmy. They were both very nice and personable. They worked hard an did a pretty good, though not perfect job. I appreciated that Nichole had me do two walk-thoughs with her to make sure I was satisfied. Only two issues I had with the experience:
- I felt they should have had some additional supplies tools to address specific issues. For example, they were not able to address the soap scum buildup on my glass shower door and seemed content that they did the best they could, whereas I would have preferred them having a higher standard to find a way to address it. I ended up spending 15min scraping that myself while they were still there. That shouldn't have happened. Also, with the hardwood floors, they were certainly cleaned well, but I was hoping they would be left shining. Maybe that was my mistake for not requesting a gloss, but I figured that would be assumed. All in all, very few complaints about the cleaning.
- At one point, I went out to run some errands and when I came back I was surprised to find one of their husbands was there cleaning. While he was a nice guy and only there to help clean, that should have been addressed with me ahead of time to see if I was ok with that. If my wife or daughters were home alone and that happened I would have had a serious problem with this.
Overall, very nice individuals and a better than average job.
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