Paradigm IT Network

Akron, OH

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About this pro

How does your business stand out?

We are dedicated to the client. We are here to be the company they can trust to have their best interest in mind. We will never take advantage of our customers. Our business is our customers.

What do you enjoy about the work you do?

I love being able to relate to the people and interact with new clients everyday. I love seeing the smiles on our customers faces when we help them out and I love knowing that we now have a happy customer.

Location

Akron, OH 44320

Background check

Complete

Years in business

8

Number of employees

3

Times hired on Thumbtack

53

Reviews

31 Reviews
  • Carol N. Jun 22, 2016
    Computer Repair
    Verified Review
    I needed a new printer they sold me a reasonable priced Canon and spent over an hour explaining the workings of it so that I could understand Very personable and knowledgeable young men pleasure to work with
  • Panicker R. Mar 10, 2016
    Computer Repair
    Verified Review
  • David W. Feb 26, 2016
    Computer Repair
    Verified Review
    they were king and very professional there work was great
  • Jim C. Feb 21, 2016
    Computer Repair
    Verified Review
    Great service...had motherboard replaced...Jean came to the house the night I contacted them and picked up my tower. Very convenient and back to me in a week.
  • Lorraine S. Feb 3, 2016
    Computer Repair
    Verified Review
    very responsive, prompt and professional; solved problem without overcharging me; left contact info for follow-up.
  • Miriam C. Feb 2, 2016
    Computer Repair
    Verified Review
    I was very fortunate to have Paradigm help me. I received quick and excellent service. Jean went over and above what was needed and she was personable as well as highly experienced. I would refer this company without hesitation and will definitely call them again if I have any problems.
  • Keith S. Feb 2, 2016
    Computer Repair
    Verified Review
    So far I am very impressed. Chris and his staff are going far beyond their job in seeing that the work is done right and professionally. I have used this type of service in different cities throughout the years and this A+. I wish I could give 6 stars. I plan on making them my go to guys.
  • Diane L. Jan 12, 2016
    Computer Repair
    Verified Review
    Chris Wilson worked on my computer that I thought would never work again. He was great! Even helped me get a refurbished computer for my daughter for a great price. Would recommend him to anyone.
  • Debbie H. Dec 15, 2015
    Computer Repair
    Verified Review
    Upgrade of computer and couldn't afford a new one. They came and got the computer and heard my thoughts and hopes. They came back with a bit more work that had to be done and yet had options and so "we" continued. I can't thank Chris, Michel, and Jean for such amazing work and help with me, a very non-tech person. Your patience and computer savvy is indeed a gift and I so glad you were here to help. Thank you, Thank you, Thank you
  • Shannon F. Nov 21, 2015
    Computer Repair
    Verified Review
  • Wes B. Oct 27, 2015
    Computer Repair
    Verified Review
    I would have given five, but too early
  • Warren C. Aug 23, 2015
    Data Recovery Service
    Verified Review
    My desktop has been having issues requiring professional attention. The first call Chris and team promptly came on site and got my computer started, but not knowing exactly the cause of a black screen. We decided to watch it to see if the issue returned. Sure enough a few weeks later we had the same issue. They returned and got me up and running for remainder of the day and then returned again that evening after work hours to take the unit to their testing bench. They discovered the problem, replaced the hardware component (water cooling unit), did serious stress testing and returned the unit the next day where it now works perfectly. They also contacted the custom computer manufacturer to discuss their approach and fix to the problem and got a confirming second opinion which was comforting assurance. Chris and team are responsive, prompt, personal and very professional. They know what they are doing and have ALL the resources necessary to fix, repair and maintain...whatever your issue is. I like that they answer the phone live and respond NOW!! They are "all business" when it comes to your computer needs. I would absolutely recommend Paradigm to be your computer service supplier.
  • Linda C. Jul 5, 2015
    Chris did not really work on my computer. His girlfriend Jean did. They kept making me promises but never fulfilled them. They said they would keep working until they got it right but kept charging more and more. I think it must be difficult to run both a computer and auto business. Not satisfied at all!
    Christopher W. Jul 21, 2015

    First and foremost we do not run an auto business as stated by Linda here. Secondly We did say we would keep working to get it right as we always do. We said that the first time we came out 3 months prior to the second call. We completed the issue and her email was fixed and working properly. 3 month later we were called for an entirely different issue which was her computer freezing up and she couldn't do anything. We spent 3 hours removing multiple viruses and malware from her system because she had declined our recommendation of getting anti-virus on our first visit. Some how Linda felt that this service was included in the statement of "We will keep working until its right" even though Jean had stated to her on several occasions during the work that it would be billed. As for Jean doing most of the work well I shouldn't really have to explain that however in the interest of fairness I will. Paradigm IT Network isn't 1 person running out of a basement. we have a business location at 7555 Granger Rd. Valley View, OH and as with most businesses there are multiple employees. We tend to use the same employees on projects they are familiar with. Just like Jean was familiar with Linda's specific situation. Additionally I myself did spend atleast 4 hours at Linda's house fixing her major email issues. So her statements that Jean was the only one who did the work are false as are the rest of the statements in this review. To date Linda has not paid us nor do we expect she will ever pay us. She uses situations and comments made to try to twist things in her favor and get free work done. Even after all of this I still do apologize to you Linda I am sorry you did not appreciate our services and were not satisfied with the work provided even though your computer is completely up and running perfectly again. In the future if you do change your mind and wish to return as a customer We would be glad to have you back and to resolve this issue as well. Kindest Regards, Chris Wilson Paradigm IT Network Microsoft Certified Technician

  • Brad E. Apr 27, 2015
    Phone or Tablet Repair
    Verified Review
  • Mike D. Apr 26, 2015
    Computer Repair
    Verified Review
    awesome company to deal with went above expectations and and very reasonably priced we use them again I'm sure
  • Debbie K. Apr 9, 2015
    Computer Repair
    Verified Review
    Chris was very helpful and professional in replacing my keyboard on my laptop. Within about a week everything was fixed and the main part of the time was ordering the part. The actual installation took only about 15 minutes. Very professional.
  • Michael H. Apr 8, 2015
    Data Recovery Service
    Verified Review
    They were able to fix my device to the best of their ability, beyond what I was expecting. Will use their services again.
  • Angie M. Apr 3, 2015
    Very satisfied customer!! Our daughter cracked her iPod screen and we needed to have it repaired. Other technical issues arose during the process and he went above and beyond to ensure our satisfaction. Thank you for your hard work, Chris!
  • Cindy M. Mar 30, 2015
    Computer Repair
    Verified Review
    had my computer up and running clean in a timely fashion highly recommend
  • Jesse T. Mar 17, 2015
    Computer Repair
    Verified Review
  • Dave L. Feb 25, 2015
    Computer Repair
    Verified Review
  • Tricia W. Feb 21, 2015
    Computer Repair
    Verified Review
  • Maggie H. Feb 18, 2015
    Computer Repair
    Verified Review
    Chris was very prompt in communicating with me at all points of the repair, and working with me to get my computer to him and returned. The computer is working great. I would definitely use Chris' service again. Thanks!
  • Kurt B. Feb 3, 2015
    Computer Repair
    Verified Review
    Chris of Paradigm was pleasant and thorough. He diagnosed the problems with my Dell laptop and fixed them promptly, after receiving my approval first. His prices are more than fair.
  • Anitra L. Feb 2, 2015
    Computer Repair
    Verified Review
    Well still waiting for him to return on Wednesday to reprogram PC but he was very pleasant when he came.
  • Traci H. Jan 17, 2015
    Computer Repair
    Verified Review
    Very knowledgeable about Dell systems . Very easy to work with. Will be working on further projects to upgrade our website, social media tools, YouTube and a new SEO system as well as changing over to their domain system. This is a one stop shop for all your IT needs and more. Highly recommended.
  • Michael H. Jan 9, 2015
    Data Recovery Service
    Verified Review
    Chris went above and beyond to fix the situation. A previous issue we had was immediate resolved. I would highly recommend him.
    Christopher W. Jan 16, 2015

    Thanks Michael, I am glad we could get things worked out.

  • Anni L. May 15, 2014
    Computer Repair
    Verified Review
  • Jackie H. Mar 30, 2014
    Computer Repair
    Verified Review
    Chris came to my house and done a virus scan and a spyware removal from someone who hacked my computer. He was very polite, courteous and very reasonable . He worked on my computer for 1 1/2-2 hours scanning and cleaning it up. His expert knowledge made me feel comfortable and I would recommend him to others.
    Christopher W. Mar 31, 2014

    Thank you Jackie is was great working with you and I am very happy we could resolve your computer issues.

  • Rendi C. Mar 14, 2014
    I have used Chris and Wiltech for many things and the main thing is he has designed and maintains my website for my book. I am so pleased with his work. He is always friendly, responsible and available. That is what I like most. You would not regret using him for all your computer needs.
  • Rebecca R. Mar 5, 2014
    Christopher came to my home to install a hard drive on my son's computer. He was very nice and worked diligently on the computer. The computer is working great. I would recommend him to others, because of his personality and his expertise. I am very pleased with his service that he provided to repair my son's computer.

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?
We usually start with a set diagnostic fee which will be credited upon acceptance of work. This is to insure the highest quality work and the most accurate pricing.
What is your typical process for working with a new customer?
Our typical process is a no hassle stress free, peace of mind process. We do not believe in complicating and already stressful event. We know having computer issues is often times very frustrating. New clients can expect our full support and understanding. The first step in our process is information gathering. This is where we get as much info as possible about the problem and some basic contact info for the customer. Second is the drop-off/pickup of your equipment occasionally we have on-site visits as well. When we collect your equipment you can feel safe and assured that it is in the best hands possible and is 100% protected by accident insurance. Additionally you will receive a receipt of pickup or drop off if you are leaving your equipment with us. This is so that you know where your equipment is and can track it with us using the serial code assigned to your device. Last but not least a ticket is created for your service request that you can check at any time and see the latest updates on your device. Here you will receive any additional information plus all the results found. Additionally you will receive a phone call or two during the repair process to in form you of any situations needing your attention.We do our very best to keep you in the loop without overwhelming you. Once the repair is completed we either return the equipment via pick-up or drop off and collect signatures on all documentation required. Our process is very straight forward and easy we embody the saying, "Treat others the way you would wish to be treated."
What education and/or training do you have that relates to your work?
I am always doing webinars through Microsoft or Dell to stay current on the latest trends. I am currently Microsoft Certified with my MTA in Server Fundamentals. Additionally I Hold 7 Certifications from Dell for Hardware Repair and Support.
What types of customers have you worked with?
We have worked with a large variance of clients from Large Businesses to residential clients
What advice would you give a customer looking to hire a provider in your area of work?
Cheap is not better. You will get what you pay for. It is better to pay for the warranty and a good certified professional installation so that you don't have to pay for the work twice.