Paradigm Computer Repair

Credentials

FAQs

• What should the customer know about your pricing (e.g., discounts, fees)?
  We usually start with a set diagnostic fee which will be credited upon acceptance of work. This is to insure the highest quality work and the most accurate pricing.
• What is your typical process for working with a new customer?
  Our typical process is a no hassle stress free, peace of mind process. We do not believe in complicating and already stressful event. We know having computer issues is often times very frustrating. New clients can expect our full support and understanding. The first step in our process is information gathering. This is where we get as much info as possible about the problem and some basic contact info for the customer. Second is the drop-off/pickup of your equipment occasionally we have on-site visits as well. When we collect your equipment you can feel safe and assured that it is in the best hands possible and is 100% protected by accident insurance. Additionally you will receive a receipt of pickup or drop off if you are leaving your equipment with us. This is so that you know where your equipment is and can track it with us using the serial code assigned to your device. Last but not least a ticket is created for your service request that you can check at any time and see the latest updates on your device. Here you will receive any additional information plus all the results found. Additionally you will receive a phone call or two during the repair process to in form you of any situations needing your attention.We do our very best to keep you in the loop without overwhelming you. Once the repair is completed we either return the equipment via pick-up or drop off and collect signatures on all documentation required. Our process is very straight forward and easy we embody the saying, "Treat others the way you would wish to be treated."
• What education and/or training do you have that relates to your work?
  I am always doing webinars through Microsoft or Dell to stay current on the latest trends. I am currently Microsoft Certified with my MTA in Server Fundamentals. Additionally I Hold 7 Certifications from Dell for Hardware Repair and Support.