FAQs

• What education and/or training do you have that relates to your work?
  We are required to be certified by the OHAg for our fertilization applications, as well as for pesticide applications. There is a series of materials you are tested on and if you do not pass, you will not be awarded your licenses. At Born's Landscape & Lawn Care, we try to attend at least two "green" conventions a year, so either learning about new techniques or materials, or learning about new practices in the business, we try to stay on top of the industry. Moreover, we've recently flown down to Texas for extensive training in the program we use to manage our customers. By learning the ins and outs of our system, we can give customers a seamless service history and a simpler business to customer interaction.
• What types of customers have you worked with?
  We do a lot of mowing and fertilization work all year round. In the spring and fall months, we see an increased in landscaping installations and clean up, as well as lawn renovations or installations. Over the winter months, we offer snow removal and salting services to residential and commercial customers. Every season we have about 5 hardscaping jobs, which is installing patios or decks.
• What advice would you give a customer looking to hire a provider in your area of work?
  Don't trust an estimate that isn't bound to specific square footage or with a well vetted estimate; many times surprise costs will come up mid job or corners will be cut to stay in line with their numbers instead of your expectations. Always ask for you an estimate in writing as well. In landscaping and lawn care, the adage "you get what you pay for" is usually true; someone who is bidding significantly lower than others is either putting down subpar product or over extending their workers. The margins are pretty standard for product costs, so a significant deficit should be a red flag. Lastly, don't be afraid to speak up. We are a service industry and ultimately we want you to be happy. Let us know when you aren't and we all win.