FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Each and every customer and their flooring expectations are unique. We treat every job as a job of its own. There are never any surprises with our pricing, no upselling, no hidden extra fees. We provide a 1 price - complete price to deliver a beautiful floor, specifically for our individual customer.
- What is your typical process for working with a new customer?
Our process for working with everyone of our customer's is designed to getting new flooring as fun, easy and rewarding as possible. Our customer's love our absolutely free in home shopping service. You will get friendly, individualized, personal service. You will be able to view a very large selection of name brand flooring in the privacy of your own home. We can answer and address any and all concerns at the time of your appointment and provide you with a rock bottom, complete price that will complete your job without any hidden surprises, upcharges and no sales pressure. Upon your approval, we then will move your heavy furniture, take up and haul away your existing flooring and install your new flooring to perfection and back it with a written guarantee.
- What education and/or training do you have that relates to your work?
over 28 years of sales and installation of all floor coverings