About this pro
9 years in business
84 hires on Thumbtack
Kylie C.Nov 23, 2018Verified
Sadly needed to cancel my services with Terry. Nice guy, enjoyed meeting him but even with 60 days+ notice that I could not continue with the training agreement because of relocating, Terry refuses to return the $692 dollar deposit I put down. Be sure this is something you want and consider all options. I didn’t even sign in our agreement that no refunds were accepted.Nov 21, 2018VerifiedTerry Cook - dogtrainercolumbusohio.com's reply
Congratulations, on your move. Thank you for attaching your contract, as you read line three it specifically states there will be no refunds and I also verbally stated so in person before Spencer signed the contract. Our company policy is that we give people three days to get a full refund no questions asked. We have made every attempt to reach out to Spencer to get him his dog training before he moves. He’s opened a Thumbtack dispute and we’ve gone above and beyond to give him the dog training without a response from him where in turn thumbtack stepped in and ended up closing the dispute. He’s not the first client to move out of town and we have a system in place to take care of our clients. I've also stated multiple times to him now that this dog training package does not expire and can be used at a future date. We hope, Spencer, that you give us a call and we’ll squeeze you in to get your dog training before you move. Sincerely, Terry Cook
Terry gave us confidence and knowledge to be able to train our hyper/yappy Pomeranian. Kuma transformed from uncontrollable to controllable. She is now known as the perfect puppy in our condo building.Mar 17, 2018VerifiedTerry Cook - dogtrainercolumbusohio.com's reply
Thank you so much Martha! :)
Terry trained my dog who had already been through training. The best part, he taught me how to train her and explained why and what my dog understands. It has been very positive and progressive. I did not believe him when he said I would be walking my dog off leash. After two sessions, my dog is walking with me off leash. It is incredible. Thanks again Terry!Apr 4, 2017VerifiedTerry Cook - dogtrainercolumbusohio.com's reply
You're welcome Marie :) Thank you for taking the time to leave a review!
My dog Timber (3 years old) was so annoyingly over hyper we could not have visitors, go for walks or even to the park. His leash walking behavior was poor at best, could not walk off leash without running away, and he was desperate to meet other dogs but couldn't because he would get too excited and overly hyper he would annoy them to the point it would start a fight. After 3 sessions I can walk him off leash, he is calm and controllable, and totally ignores other animals when we are going for walks. My next test for him is the dog park! The price for Terry's services are not cheap BUT when you buy cheap training you get cheap training. Terry provides GOOD QUALITY training with guarantees and after training guidance as needed. I definitely recommend him.Jun 19, 2017VerifiedTerry Cook - dogtrainercolumbusohio.com's reply
Thank you Kyle for taking the time to leave a review! I appreciate it :) Keep up the great work with Timber!
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- What should the customer know about your pricing (e.g., discounts, fees)?Every NEW client receives a FREE in-home evaluation (normally priced at $50.00), where Terry Cook will come to your home to evaluate your dog and give you a price quote. Every dog training package is customized for each client based on the number of lessons and the method of positive training used with their dog. Also, every package has a lifetime dog training support guarantee.
- What is your typical process for working with a new customer?Terry Cook offers FREE in-home evaluation (normally $50.00) to get a chance to meet you and your dog and see what problems you are struggling with when it comes to your dog before recommending the best package for you. This evaluation is free and in the privacy of your own home. If you prefer to meet at our facility instead that is an option as well.
- What education and/or training do you have that relates to your work?Terry Cook has professional training in Schutzhund, Personal Protection, Narcotics and Explosives, along with being a certified dog trainer as well. In 2009, Terry Cook opened a Columbus Dog Training franchise and grew it to be one of the top dog training branches in Columbus. He sold that franchise in 2016 and opened his own independent Dog Training company in Columbus Ohio to continue doing what he loves: training dogs. Google Terry Cook Dog Training if you want to know more about Terry's dog training experience.
|Monday||10:00 a.m. to 5:00 p.m.|
|Tuesday||10:00 a.m. to 5:00 p.m.|
|Wednesday||10:00 a.m. to 5:00 p.m.|
|Friday||10:00 a.m. to 5:00 p.m.|
|Saturday||10:00 a.m. to 5:00 p.m.|