The Click IT Group of I-T Products and Services

Chagrin Falls, OH

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About this pro

How does your business stand out?

WE ARE FAST Most I-T services, including computer repairs, can be done that day or next day! WE ARE EXPERT TECHS We are qualified to work in all aspects of the I-T field. Click below to see all our areas of concentration. WE OFFER COMPLETE I-T SERVICES We specialize in helping small-sized business owners use advances in information technologies, typically only available to larger enterprises.

What do you enjoy about the work you do?

We take great pride in being immediately responsiveness to our customers. For immediate service, help and best prices, call our shop in Chagrin Falls any time. We answer all calls within an hour no matter what time you call.

Location

Chagrin Falls, OH 44022

Years in business

5

Number of employees

6

Times hired on Thumbtack

5

Reviews

7 Reviews
  • HARRY S. Jul 1, 2017
    Computer Repair
    Verified Review
    Excellent fast service Friendly informative staff. Reasonable price I would use them again.
  • John M. Jun 18, 2017
    Web Design
    Verified Review
    Al created an intuitive professional website designed to capture potential clients business faster. He has used his many successes to help us as a coach and business planner.
  • Tracy R. Jun 23, 2016
    My pc had a bug in it and wasn't allowing me to access any of my normal websites. Being a small business owner that works from home, my computer is extremely important to my business day. I brought it to them in Chagrin Falls and was called 2 hours later that it was all set! So professional and great customer service.
    Al H. Feb 4, 2017

    Thank you Tracy for the nice review.

  • Ben H. Oct 11, 2015
    Computer Repair
    Verified Review
    quick, courteous and affordable.
    Al H. Oct 13, 2015

    Thank you very much for placing your trust in Click IT, and for the review. It is very much appreciated.

  • Christen H. Oct 6, 2015
    Click IT did a great job fixing our computer, and they were very helpful explaining the issues. We would definitely go back to them with future computer needs. Thank you!
    Al H. Oct 14, 2015

    Thank you so much for taking the time to review us on Thumbtack.

  • Peggy M. Sep 25, 2015
    Creston is really a born teacher: VERY knowledgable, very pleasant, well spoken, on time, completed all tasks and explained procedures to a novice with no eye rolling. Highly recommend for any and all computer work.
    Al H. Oct 14, 2015

    Thank you Peggy very much for taking the time to review us, and for your comments. Yes, we're very proud to have Creston on our team. He is truly a born teacher and also a good leader.

  • Gregory P. Aug 27, 2015
    This repair service was very professional. For a first time customer, my experience was very pleasant. Issues were addressed and the problems appear to have been solved. Bottom line, I would try them again should one of our computers need servicing.
    Al H. Sep 15, 2015

    Thanks Gregory for the review. We're glad you were pleased. We're here for you any time you need anything relating to I-T.

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?
Yes, we have a full price list of standard pricing for items like backup, customer care, anti-virus and data recovery services.
What is your typical process for working with a new customer?
They call or stop in. We diagnose. We fix. We advise. We teach. We develop. They pay us as agreed.
What education and/or training do you have that relates to your work?
Lots of knowledge, education, technical degrees and certificates, and subscriptions to professional tools and software. We also collaborate together as a team.
How did you get started doing this type of work?
Interested in computers since day one.
What types of customers have you worked with?
All types.
Describe a recent project you are fond of. How long did it take?
Soup to nuts, taking a start-up from concept to launch.
What advice would you give a customer looking to hire a provider in your area of work?
Don't shop price but level of experience and expertise, and seeing that they have the facilities and staff to back up what they say. Don't hire someone working out of their truck or in their basement. You want someone who will last along with you, and will be there when needed. And whatever you do, do NOT by any means purchase repair software over the Internet. Those programs are full of Trojans, worms and Phishing hitch hikers.
What questions should customers think through before talking to professionals about their project?
How long have you been in business? Will you give me references? Do you guarantee your work?