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Short Circuit
Short Circuit

Short Circuit

Offers remote services
Discounts available
Offers remote services
Discounts available
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Service

Location
Computer issue

It’s free with no obligation to hire

Introduction: Hi friends, Short Circuit Support is a community based technology company with each job we take on being treated as if it was in our own home or business. We offer same services as bigger companies but with a more friendly cost effective rate.

Overview

  • Current Top Pro

  • Hired 112 times

  • Background checked

  • 3 employees

  • 4 years in business

Payment methods

Apple Pay, Cash, Check, Credit card, Google Pay, Paypal, Samsung Pay, Square cash app, Venmo

Social media

Facebook, Instagram

Currently a Top Pro

Top Pros are among the highest-rated, most popular professionals on Thumbtack.

  • Jan - Jun

  • All year

This pro indicated that they reviewed CDC safety guidelines for COVID-19 and pledged to do the following:

Wear masks during the job

Wear gloves during the job

Disinfect surfaces touched during the job

Featured Projects

  • SmartHome Security Systems

    Approx. $100

  • Windows 10 Desktop Upgrades

    Approx. $80

Photos and Videos

27 photos

Specialties

Computer issue

  • Computer not turning on, 

  • Cracked or damaged screen, 

  • Slow computer performance, 

  • Virus or malware, 

  • System error or blue screen, 

  • Clicking or grinding noise from hard drive, 

  • Troubleshooting needed to determine issue

Computer type

  • PC, 

  • Mac (Apple)

Reviews

Customers rated this pro highly for value, punctuality, and work quality.
Excellent 4.9

102 reviews

5
96%
4
2%
3
1%
2
0%
1
1%

Read reviews that mention:

  • Khoi N.

    Computer Repair

    Rikki from Short Circuit provided an exceptional service to getting my Macbook Pro up and running again. They were very responsive and gave detailed descriptions on updates regarding the repair. Any time I had a question, they had an answer. They also fixed my computer in less than a week’s time. That’s quick. Just all around excellent communication and service. Would definitely recommend them to anyone and will be going to them in the future.

    Jun 30, 2020Verified
    Short Circuit's reply

    Thank you so much for taking the time to reflect the hard work we put into every client we take on. It was a great pleasure achieving your goals and please don't hesitate to contact us if you need technology support in the future. Thank you so much!

    Was this review helpful?

  • Taylor Z.

    Computer Repair

    Rikki handled my laptop issues with a quickness and ease, at a much lower price than I’d anticipated. I was kept up to date with any and all updates regarding my laptop, its issues, and its repairs; I never felt like I was left in the dark. Now my laptop looks nearly brand new and works wonderfully again, and it’s all thanks to Rikki and Short Circuit. I definitely recommend Short Circuit for anyone having computer issues.

    Jun 5, 2020Verified

    Was this review helpful?

  • Chris B.

    Computer Repair

    OMG, I can't say enough about how awesome Rikki and Short Circuit is. My computer was on life support and I had no luck with someone else working on it. Short Circuit picked up the computer, did thorough diagnostics and repairs and set it back up for me in my home. It is SCREAMING FAST now after I was about to leave it for dead. Response time to texts were immediate no matter what time or day of the week. Turnaround time was incredible and they worked around my schedule. Pricing was much less than I ever expected. They are incredibly helpful, friendly and patient. They always had a positive attitude and took the time to explain things. Never tried to sell. They looked at what was best and important for what I needed. I have already raved about them to everyone I talk to. I have their business card next to the red bat phone for my next computer emergency.

    Feb 1, 2020Verified
    Short Circuit's reply

    We really appreciate you taking the time to give the communities honest feedback of our services and it was absolutely great working with you to achieve your goals. Thank you so much for using our services and we will continue to be here for you if you need us.

    Was this review helpful?

  • Bao T.

    Computer Repair

    Short circuit was great! They were able to fix my computer and explained what was wrong with it. I would highly recommend and would use again!

    Oct 6, 2020Verified

    Was this review helpful?

  • James B.

    Computer Repair

    Have not received my computer back yet. but they have kept me in formed as to what is being done and a time frame, very pleased with this so far.

    Sep 13, 2020Verified
    Short Circuit's reply

    Thank you for your feedback and we were very happy to assist you with your HP warranty claim.

    Was this review helpful?

…

Credentials

Background check

Rikki Vedder

FAQs

  • What should the customer know about your pricing (e.g., discounts, fees)?
    We try to base our pricing on flat rates so there are no surprises. We have FREE diagnostics and even offer industry leading recycling at no cost.
  • What is your typical process for working with a new customer?
    We gather general contact information. Listen to their goals and assess the best path for moving forward in achieving those goals.
  • What education and/or training do you have that relates to your work?
    Studied Computer System Support at University of Cincinnati, went on to study Networking and Firewalls at Cincinnati State and have been doing contract work for many of the Nation's top IT companies for the past 10 years.
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