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The cleaning team did an ok job. They were 3 hours late vs. agreed time and the hotline never called back or contacted me when I followed up. If you use Blujay, make sure you get the cleaners number and talk to them directly before the appointmentSep 16, 2019VerifiedBlujay® | Cleaning On Demand-'s reply
Helena, Thank you for the review, we do apologize for being late as we did have another cleaning that ran over on time. I personally talked to you multiple time with updates to make sure you were informed. We take pride in our communication to our customers and the support our customers receive. We strive for 5's and again we appreciate you choosing Blujay!
Great customer support and a stellar cleaning!Jun 30, 2019Verified
We had a dismal experience with BluJay. We were promised a crew at noon. We got one person at 4:00 pm. That person performed very poorly and my partner dismissed her after very little work was done due to a glaring problem. Much better follow through is needed and they need to make good on what they promise.Jun 30, 2019VerifiedBlujay® | Cleaning On Demand-'s reply
Kathrin, we do apologize for your experience . Our company is based around customer service and doing what we promise to our customers. Your feedback will be shared with our team so we can correct any opportunities we may have. We strive for world-class customer service and a cleaning experience that is unmatched. Thank you for your feedback!
Gutter Cleaning and Maintenance
very nice men - friendly and responsive to questionsJul 14, 2019Verified
I had a window of time arranged with Blujay, but got a call in the morning to move it ahead an hour. My wife rearranged some things and were here at the new time, but the guy showed up 2 hours late. Furthermore, he had only been told that he would be power walking the deck. I had told Thumbtack that the deck and the house were to be done. I had told Thumbtack that it was a three story house, but the guy showed up without a ladder. The deck and first floor were fine, but the second floor was spotty. When I called Blujay, they took my information and told me I would be hearing from "The crew". No return call from "The crew". I called back and gave the same info again, still no call back. I will never use Thumbtack or Blujay again.Oct 2, 2019VerifiedBlujay® | Cleaning On Demand-'s reply
Michael, I sincerely apologize for your experience and I can assure you we will make sure this is addressed. We pride ourselves on stellar customer service and a rapid response to any opportunities that may arise. We appreciate truly appreciate your review and I will make sure this has been addressed and resolved to your expectations. -Josh
- What should the customer know about your pricing (e.g., discounts, fees)?We offer transparent, upfront pricing. We offer standard and custom services based on the customers needs
- What is your typical process for working with a new customer?Customers will be informed when we are in route to the service location, notification once the project has been completed, and they will receive a payment link to be paid after we have completed the cleaning.
- How did you get started doing this type of work?We have been serving customers for generations! We know that great customer service will lead to more great customers!