What should the customer know about your pricing (e.g., discounts, fees)?
We offer in home piano evaluations to local residents. The cost for evaluating an upright piano is $75 and the cost for evaluating a grand piano is $100.
Piano tuning for a maintained piano is usually $100-$150 + tax.
Piano tuning for an un-maintained piano is usually $150- $250 + tax.
What is your typical process for working with a new customer?
Our policy to our new customers is simple and hopefully reassuring, we will give you an honest opinion of the condition of your piano and not recommend work unless it makes economic sense.
What education and/or training do you have that relates to your work?
The Zahtilla family has been in the music industry since the 1930’s and entered into the piano trade in 1980, Bob Zahtilla is a Certified Piano Technician.
How did you get started doing this type of work?
My father was a full time musician in Cleveland, Ohio and traveling all over the United States. Growing up around musicians and being very mechanically inclined, piano service came very easy to me.
What types of customers have you worked with?
That is funny because in this kind of work everything is uncommon. We rent pianos for concerts and weddings one day, then I may be working on restoring a piano for a few days. In home piano tuning and moving, I guess is a very common work day. This is what I love about this job, every day is different !
What advice would you give a customer looking to hire a provider in your area of work?
Always check out any in home service provider with the Better Business Bureau. Call and talk with the company about your needs for your piano to see if they are the right fit for you.
What questions should customers think through before talking to professionals about their project?
When contacting a professional about piano service, moving, tuning, etc. write down type of piano, height, length and as much information as possible. This will make everything easier for pricing.