Computing Technology Solutions

Cleveland, OH

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About this pro

How does your business stand out?

We stand behind every repair that we do from 90 days for virus malware removal. To 1 year when hardware is replaced.

What do you enjoy about the work you do?

Helping those who need repair service at a fair price. Providing customers with with technology issues someone they can trust.

Location

Cleveland, OH 44102

Years in business

16

Number of employees

3

Times hired on Thumbtack

8

Reviews

10 Reviews
  • Leslie J. Jun 22, 2017
    Computer Repair
    Verified Review
    I have had Rick service my computers for my company many times and he is very good at what he does in regards to finding the problems you are having and solving the problems in a timely manner, he is very dependable as to when you contact him he replies quickly and will come to your place of business and start to repair what needs repaired and last of all he is very reasonable with his prices. I would suggest everyone contact Rick if you want great service and excellent prices with a job well done.
  • Valerie L. Dec 30, 2016
    Computer Repair
    Verified Review
    Everything I hoped for and more!
    We were supplied with excellent service. He is reasonably priced and explains what the problem is and how he will fix it. It certainly helps that he is very friendly and customer oriented also. I will continue to take any computer issues that I have to Rick.
  • Shirley J. Jan 12, 2016
    Computer Repair
    Verified Review
    I was experiencing slow start up, browsing and a lot of ad pop ups, I did a system recovery and afterwards I was unable to log on....I found computer technology solutions and the rest is pretty much history. Rick was very professional, courteous and as an added feature, he even dropped my laptop off to me. He is very knowledgeable of his craft, he is flexible and his rates are very affordable. I plan on doing business with him for all my computer needs,and I would recommend him over and over again. Thank you Rick,for your great service, it is very much appreciated.
  • Vanessa S. Nov 25, 2015
    Rick is an excellent repair person, extremely competent, honest, trustworthy, experienced and fairly priced. I am a small business owner, he cares for my home and business network. He also cares for my business surveillance system. He does a great job. I would highly recommend him. Vanessa Whitmore, Whitmore's Barbecue, Inc.
  • Sonja F. Nov 21, 2015
    Fixed my computer that was not repairable according to other professional repair services at a very reasonable price.
  • Monica T. Nov 20, 2015
    We were having a very bad experience with an IT technician who was not capable of doing the work he had initially agreed to do. This led to several starts and stops with our computer system until we found Mr. Clemons who corrected the errors left behind and had our systems running smoothly once again. He is someone who gets the job completed. I am very pleased with the work that he has done for us and hope to continue working with him in the future. Very discreet and security conscious.
  • Juanita H. Nov 19, 2015
    Rick is the most professional IT person that I have worked with. All of the work that he has done for me has been exceptional and has been accomplished sooner than the time frame that I expected. He explains everything thoroughly. He is a great person to work with and I will continue using his services and recommending him to friends.
  • Beverly E. Nov 18, 2015
    My computer had a virus. RICK cleaned it and it was restored like new for a few weeks but unfortunately I had a bad drive or something and it stopped working I have had a new drive and gave to my daughter. Working just fine.
  • Cheryl C. Nov 18, 2015
    Rich the man that fixed and still repairs my computer is awesome! He is reliable, dependable, and the costs are reasonable. I have recommended him to several people and they all feel the same.
  • Erik H. Nov 18, 2015
    I was having problems with my computer and I didn't know what to do. I contacted Rick and he removed several viruses and got my computer working perfectly again. I would refer anyone to him.

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?
Standard hourly rate for computer repair 20.00 per hour, Website design and implementation price varies on complexity and length of project. Networking and Camera systems 65.00 per hour.
What is your typical process for working with a new customer?
Identify the issues the customer is having determine labor and parts cost if any set a price. Offer service to customer. Set date and time for computer to be picked up or delivered for repair and estimated time for return of repaired item.
What education and/or training do you have that relates to your work?
US.Army training in networking and computer use. Cleveland institute of Technology Computer programming and operations. TS&A computer repair. Electronic Data Systems for networking and system support.
How did you get started doing this type of work?
Doing reloading and or updating of operating systems and website development.
What types of customers have you worked with?
private home users, small business owners, and large business. Work with non profit and charity organizations as well.
What advice would you give a customer looking to hire a provider in your area of work?
Make sure that you are sure you want the work done and that the price fits your budget. And that yu want the work done soon.
What questions should customers think through before talking to professionals about their project?
Is the project or repair feasible and cost effective, Would it be less expensive to just replace the computer versus repair the computer. How long can the project take. Is the price with in budget and what is the ROI on project.