FAQs

• What should the customer know about your pricing (e.g., discounts, fees)?
  My pricing is based really on several factors - what the customer is looking for care-wise, the distance a customer’s home is away from me, whether the customer wants boarding/ any overnights, etc. I also take into consideration any financial needs/budgets that the customer might have and go from there. We usually do pricing in the $35-75 range depending on the factors listed above. At the end of the day, my goal is to make sure it’s doable and fair for both the customer and me!
• What is your typical process for working with a new customer?
  When taking on a new client, I always like to schedule a meet-and-greet. It’s a great way for us to make sure that we’re all a good fit for each other, and we get to chat face-to-face about the best way to take care of your pooch! I love to talk with owners about what makes their pup tick. After all, no one knows their best friend better than you do! But the meet is also a good time for me to make friends with your pooch, which means I’ll always let them take their time to warm up to me. I like to get on their level so they know I’m here to make friends. Once we’ve become new pals, I like to ask lots of questions, so the meet is just a great time for me to find out everything I can about your pooch! Some things I like to learn ahead of time: Would you like to schedule a meet-and-greet before the stay? What’s your preferred method of communication? Does your pup have any health issues that need to be tended to? For instance, dietary restrictions, medicine, or behavior triggers? Do you have a vet nearby that you trust? Is your dog spayed/neutered? Does your pup like to stick to a given schedule, like regular walks in the morning and evening? What does your pup do well around? What does your pup try to avoid? What’s the best way to spoil your pup?
• What education and/or training do you have that relates to your work?
  I have about 5 total years of experience working for family and friends and also with other clients on a more professional level. I started in 2016 working for Rover.com, and in 2018 started Hands N Paws. Over the years in my experience, I have worked with all dogs and cats of many shapes, sizes, and breeds. I have learned different services such as drop-in visits, dog-walking, overnight stays, pet-boarding, etc. I have grown to have many people and their pets in my customer-base, some of whom I work with on a very regular basis. Overall, most of my training just comes from experience and learning the ins and outs.