FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We regularly have monthly specials and offer a variety of discounts depending on your project. Ask your sales representative about ongoing promotions and discounts. Our regular rates are highly competitive and our customer service is second to none.
- What is your typical process for working with a new customer?
We understand that home repairs can be a significant undertaking. Not only is your home a valued investment, you want to preserve its curb appeal and value for years to come. Our customer service representatives will work closely with you throughout the entire process to provide you with updates, arrival times, project status and estimated completion for your project. FREE Inspection & Estimate Request Received Technician Scheduled – Customer Contacted to Confirm Date & Time Complete Inspection & Estimate Prepared Same-Day Service? Estimate Approved and Repair Completed Full Replacement/Estimate Approved? If An Insurance Claim – Insurance Company Contacted Contract Signed Customer Notified of Project Start Date/Scheduling Prompt & Timely Arrival by Installation Crew Contact by Project Manager/Sales Rep – Timeline Provided for Completion Completion of Project Project Cleanup Contact by Project Manager/Sales Rep – Complete Walk Through Customer Service Contact – Satisfaction Guarantee Final Payment Warranty Provided
- What education and/or training do you have that relates to your work?
Our owner, general manager and service technicians have more than 50 years of combined experience in the roofing and restoration industry. We are trained in all of the applications and installation techniques of all of the major home exterior product manufacturers.