Introduction: Did you know that most virus infections happen because the virus software is not being updated as it should? How long does it take for your current computer company to respond to your needs in an emergency? No matter how small your business is, I T Computers can help!
We can develop a network plan that will cut overhead and increase system up-time. Below are some of the key points of our maintenance contracts:
1. Remote monitoring and alerting - We monitor remotely your systems and keep track of critical software components, including critical updates, virus definitions, hardware health, and spyware. The course and completion of server backups can also be monitored remotely.
2. Critical software - Our plans include licensing for anti-virus, anti-spyware and remote management software. We remove the burden of maintaining software licensing, which delivers peace of mind.
3. Remote support - When, in spite of preventative measures, a problem does arise, we can immediately access your systems remotely. This drastically reduces, and sometimes, eliminates down-time. Our remote support is also more cost-effective than an on-site team.
4. On-site service - Our contract customers get top-priority when on-site service is needed. Our maintenance agreements come standard with a 4- or 12-hour response time, guaranteed.
5. Monthly report - We provide a monthly report that evaluates virus/spyware activity, critical update status and any potential hardware issues.
