- 9 years in business
- 746 hires on Thumbtack
- Serves Fairfield, OH
"I highly recommend Eko Movers as a local moving service in the Dayton Metro! We found them through Thumbtack, and were immediately impressed with how easy it was to stay in contact with them, as they answer emails incredibly fast! Though their estimate was the second highest of five estimates we received, theirs and one other were the only ones who offered a guaranteed flat rate that wouldn't change as the move progressed. To us, that was worth it's weight in gold, as we could not afford to not know how much the move would cost ahead of time! On this basis, along with the fact that they were flexible on days and ok with last minute changes if they happened, we hired them feeling confident we had made a smart choice. We also liked their focus on environmental care, and enjoyed hearing how they plant a tree for every completed move! Their movers do not smoke on the job, which I really appreciated as someone with sensitivities to smoke.
They arrived the day of the move severely understaffed for reasons I believe to be out of their control, and due to this, the move ended up going quite late both days. The real mark of a great business though, is not that they do not make mistakes (we're ALL human after all!) but how they react to mistakes. That really says a lot about a person, a business, you name it. Eko Movers somehow kept finding more movers to bring out as the day went on, both days, and the same thing with trucks. One by one, more showed up. The most impressive thing was that they kept on working and working, tirelessly, until the wee hours of the night to get the job done on time! I was thankful for that, very very thankful, as I had to clean the house we were moving out of the next days, and needed that time to be there.
If I had any constructive criticism to give, I would say that some boxes (only a few really, it was from one particular closet) containing delicate things were not quite packed the way I would have wanted them packed (lacked separation and padding) however, the only thing that was broken in my whole move was a picnic basket that wasn't protected in the truck completely unrelated. They got the job done right, their way, and nothing else was damaged except for a little gash in my front door of the new house. They offered to fix the front door gash and replace the picnic basket, no hassle at all. I haven't taken them up on it, I hardly notice it. It's really small beans compared to all the other moves we've completed in the last decade where huge amounts of things were broken everywhere!
The last thing I will add, is that going into this I did not realize that it was customary to provide a tip of about $20 per person, per day. With the multitude of packers/movers being brought in all throughout the day up to the last minutes both days, it made it really expensive and confusing to figure out how to tip everyone, necessitating runs back and forth to the atm for more money as more people would show up unexpectedly. It was hard to decide if tipping one person $20 for working all day and another the same for showing up in the last moments was fair or the right way to do it, but in the end we opted to just treat everyone fully and equal, to make sure they all felt valued and appreciated. We wished we would have known ahead of time how many people were coming, and what we should give them to take proper care of them! It was one of those things that we had to really think out, having never done this before, in the middle of a stressful busy time, but we are glad we did. We also ended up buying them lunch (second day only) and providing drinks and snacks both days. I fear they would have starved had we not! They certainly deserved it, they worked their tails off and were very, very polite! Just adding that to prospective clients, so if you were like me and didn't know, you know now and can plan for it better than we did. :) It's a hard job to do, after all! You've got to take good care of them! They are moving your life, after all. It's a precious relationship, if you think about it.
I would not hesitate to use EkoMovers again. They got the job done at a predictable price we could afford and virtually no damage except for the afore mentioned. No surprises in the final bill minus the gratuity thing which easily ran a couple hundred more but was well earned and freely given. The only thing I'd love now is a copy of our contract and receipt since they didn't have one on hand for us when they came out. I wasn't sure if they would mail it or if I had to request it. I'll go ahead and request it in the coming days. They were so accommodating, if I had mentioned that I really needed it the last day of work, they would have found a way to get it to me I'm sure. They really took awesome care of us, in every way possible.
In conclusion, I think Eko Movers is a spectacular company with a lot of heart. They'll get the job done, and make it right, come what may! If that isn't worth your business, I don't know what else is. I cannot think of another company I would trust more with a move. I give them my highest recommendation. Thanks Eko Movers!"