|Tuesday||9:00 a.m. to 10:00 a.m.|
Ohio Roofing Solutions and Construction
About this pro
After having to contact them multiple times, over the course of 2 weeks, I still have no answer to even the basic question “did someone come to my property”. I have spoken with their call service, office manager, and was told that the owner was going to be in contact with me to apologize for all the poor customer service and lack communication from the company. Still waiting on that call as well. I don’t often write reviews, but this experience made me want to let other know before they attempt to work with this company.May 18, 2018Verified
I placed a request on a website called Thumbtack.com on April 20, 2017 for an estimate regarding a 6 foot privacy fence to be installed on my property. On April 21, 2017, Naaman Nakanishi from Ohio Roofing Solutions gave me a quote for a total of $1453.25 to put in a 6 foot privacy fence. In addition, Naaman Nakanishi, advised the projected would be started within two (2) weeks. And I paid a deposit of $726.62 on my MasterCard linked to my checking account. Over the course of 2 weeks, there was no phone calls or contact of any kind from the company regarding the fence install. As a result, I called the company on May 5, 2017 for an update on the project. I was advised it was delayed because of rain in the area over the past weeks. The project would be started next week. By the end of the following week, on May 12, 2017 I contacted them again, since no one from Ohio Roofing had contacted me regarding the fence install. The company kept giving me different answers. For example, “we had two groups of contractors that quit our company, and we are short handed”. And “our production and warehouse manager has quit for another job”. Ohio roofing just kept giving me more and more excuses over the next 3 weeks of contact. Finally, on May 24, 2017, a contractor named Rich Moore for Ohio Roofing showed up around 1:00 pm and started to dig the holes for the fence posts. After a half-day of work, Rich Moore, had to leave because Ohio Roofing never ordered the wood for the project and it was getting dark. On May 25, 2017, 15 posts and half the pickets were delivered to the property. At that time, Rich Moore, was unable to show up at the job to set the posts, since he had another job for Ohio Roofing Solutions in the north end of Columbus to finish. As a result, my sales person Naaman Nakanishi put all 15 post into the ground and cemented them in on the evening of May 25, 2017. On May 26, 2017, Rich Moore and crew showed up to finish the job around 11:00 am after telling me on the phone they would start at 9:00 am that day. Rich Moore put all the 2 x 4 stringers up against the 4 x 4 post cemented in the ground. I questioned the fact that the 2 x 4 stringers were not level across the whole fence. And Rich Moore told me, “your stringers are not going to be level, since the ground is higher and lower in spots.” In addition, I noticed the pickets being installed were not even across the top of the 6 foot fence. Once again, I talked to Rich Moore, and on this issue, he stated, “The pickets are going to vary in height as the height of the ground in your yard changes, so we are installing them ½ inch above the ground level.” At that point in time, I thought this was strange, but he was supposed to be the expert, so I trusted his judgement and explanation on the fence installation. Once the project was completed and the fence pickets were up, I paid the the balance of $726.62 for the fence project on my Visa credit card. After about two weeks of the fence being installed, I noticed some of the pickets were already bowing and nails were starting to pop out of the pickets in the fence. In addition, a couple of friends and neighbors noticed the pickets were not level across the top, and some pickets were in really bad shape and should never been installed or returned to the place of purchase. As a result, I asked an expert in the lumber and construction industry show up on June 10, 2017 to look over the quality and workmanship of the privacy fence. There were major issues with the privacy fence due to Rich Moore and his crew using improper techniques and poor workmanship. I have detailed out the issues that were found with the fence below: 1) Posts are not installed to 6 ft heights 1. (Starting at back corner in backyard) 2. Post 1- 5'5” 3. Post 2 - 5'6” 4. Post 3 – 5'4.25” 5. Post 4 – 5'6.125” 6. Post 5 – 5'6” 7. Post 6 – 5'6.25” 8. Post 7 – 5'7.25” 9. Post 8 – 5'6.125” NOTE: NO POST CLOSE TO 6 ft tall 10. Post 9 – 5'5.75” 11. Post 10 – 5'5.75” 12. Post 11 – 5'5.125” 13. Post 12 – 5'7” 14. Post 13 – 5'4.75” 15. Post 14 – 5'6.375” 16. Post 15 – 5'5.25” 17. Total of 15 post were never measured or double check for height before 2 x 4 stringers (horizontal supports) were put up. 2) 2 x 4 stringers (horizontal supports) are not level. Stringers between the post go up and down almost on a diagonal because they were cut short or long for the distance between the post 3) 2 x 4 stringers are not butted together. At least 7 boards are already splitting and cracking from being nailed in too close to the edges of the 4 x 4 and 2 x 4 4) 2 x 4 stringers are not at the right height. The middle stringer should be at 3 ft off the ground to center of 4 x 4 height (6 ft is proper). The center of the top stringer should be 9 inches below the six foot mark. And the bottom stringer should be 9 inches above the ground. 5) About 12% of the pickets should not have been used at all, because they were damaged by the wood mill in production, some were already splitting, other pickets had big knots, and other types of damage before even being installed. 6) Installer shorted the number of pickets from quote = They hung a total of 199 but I paid for 208. 7) Pickets were not butted up against one another – large gaps between picket that only doubled in size over the two week period. 8) Pickets are not level across the top of fence. My expert explained that the pickets should have been cut or raised above ground as needed to make top of fence look level, and uniform. 9) Nails used to install the pickets were not uniform across 2 x 4 stringers. Some nails missed the 2 x 4 stringers and were sticking out above or below the 2 x 4 stringers, others were not near enough to the edges of the pickets to prevent the pickets from warping. This has caused at least 24 pickets to bow or warp. 10) Overall there was very poor quality and workmanship for the entire project start to finish. No quality checks or measurements were done at any stage to make sure the fence was installed correctly. I called Ohio Roofing Solutions on June 12, 2017, and left a voicemail describing my issues and explained that I needed a call back from the owner or responsible party to fix the issue. I received a phone call back on June 19, 2017 from a Kendrick at Ohio Roofing. On June 19, 2017, Kendrick showed up at the property while Rich Moore was working on my neighbor's fence behind my property. All the issues above were discussed with Kendrick and Rich Moore. Kendrick agreed the fence was done improperly and that all my concerns were valid. As a result, Kendrick started to tear down the pickets on the privacy fence. Kendrick told me he would be back on June 19, 2017 to finish the removal of the posts and to start digging new holes to properly space and install a whole new fence. On June 19, 2017, Kendrick never showed up at property. I never received a phone call from Ohio Roofing Solutions at all that day with an explanation as to why. In addition, on June 20, 2017 Kendrick did not show up or call me to let me know what happened the day before, or why he could not shop up on the 20th. I received no call from Ohio Roofing Solution's office on either day with any information either. At this point in time, it is very obvious to me that Ohio Roofing Solutions has horrible customer service, along with poor workmanship and/or quality of work. I do not want to do business with a company that does not respect and value me as a customer. I have listed my resolutions for this issue are outlined below: Resolution I need at this point: 1) All of my money refunded to respective credit cards. 2) All lumber and material removed from my property. 3) All posts removed from the ground, and all holes cleaned of all cement and filled in with soil to original level of the yard 4) Basically, I want my property back to the same condition it was in before Ohio Roofing Solutions installed the privacy fence improperly. Overall, DO NOT use this company for any jobs. Never been treated this poorly by any contractor or company.Jun 21, 2017Verified
Photos and Videos
- What is your typical process for working with a new customer?Our initial meeting will consist of one of our friendly representatives greeting you at the door, we then see what your needs are and assess the situation, we will then do a thorough inspection. Once our inspection is completed we will provide pictures of what is found along with a report/estimate of what is needed to remedy the situation. Once you have report/estimate we get deposit from you and sign contract for work and get started with work and once job is complete and inspected we will finalize payment.
- What education and/or training do you have that relates to your work?As a Master Elite Certified Roof installer through GAF we are required to maintain an education standard. We constantly are involved in continuing education in the residential and commercial construction field. From VSI certification classes, GAF CARE webinars/seminars, as well as Genflex, Hydrostop, and GAF commercial roofing seminars and training. We have certifications from Haag Engineering of America regarding storm damage to exteriors of homes.
- What types of customers have you worked with?Roof repairs to full replacements for both residential and commercial customers. We also provide exterior product repairs or replacements such as siding, gutters, windows, skylights, fencing and more for residential and commercial customers.