Emperial Homes, LLC

This was a terrible experience for me. This customer feels the way she does. She made it hard on me from the beginning and leaves out all kinds pieces to the story. She was aware there could be some plumbing issues with the stop valves prior to me disconnecting the bathroom sink. They were faultly and leaking. She told me not to repair them since when I would hook the sink back up the next day they would be fine. I even offered just to do it for the cost of the valves since I had them on my truck. She said no. I also pointed out that they had been leaking and there was a mildew and mold stain on the sub floor. Also that per the contract we needed to either raise the sub floor or that I could build up and caulk the seam around the toilet prior to laying the vinyl sheeting. She told be to build up and caulk since she didn't want to pay for the plywood ($20) to build up the floor. We also agreed to a $30 budget on the flooring since I was responsible to pay for materials and she would pay the difference. She chose $96 worth of flooring. The next morning my truck broke down in Bath Ohio when I was on my way to her house. It was a blizzard out. My car was in Cleveland and by the time I got the truck sorted out and to my car there wasn't much I could do. The next day she asked me not to come until she got off work. That entire day I was receiving all kinds of text messages from her giving me more of a hard time. When I arrived at 4:30 I seen she had someone install new stop valves on the bathroom sink supply lines. I thought that was funny. Especially since she keeps talking about buy caps to stop the leak her faulty valves caused. She flat out told me she didn't want to do any plumbing work and then I see this. She also complained about the furnace saying its an electric furnace. Well I also looked at the furnace. Its a gas furnace. She asked me to texture the walls going down the steps instead of leaving them smooth. I did my best to match the existing walls in that hallway since I only did halfway up. Anyone who does drywall work knows how hard it is do an exact match when you don't know what tool or the mix ratio the last guy used. It was a total of 43sqft. Not even two sheets of sheetrock. I even used mold resistant green boards since it was to the basement. I don't know why she thinks I used scraps. And the molding I put was straight out of the store. We removed 6" of ceramic tile off the walls and she knew the 4" baseboard wasn't going to cover the entire wall that she would have to sand and paint. I told her I would do the repair since I was already doing the other walls going to the basement. I did use a half a bag of mud I already had. If I would have had the drywall laying around the shop I would have used it anyway. Its not like food it doesn't spoil. Since I was in my car that day I wasn't able to jam everything in there so I didn't have a shop vac. I did begin to clean the place in a broom cleaned environment prior to leaving per the contract and she said don't worry about it my friend is bringing a shop vac. I was open and honest with her about everything from the beginning to the end. Things just came up and none of it was in my control. I dealt with and continued to move forward until the job was complete. By the end of the job, which was a day late due to my truck breaking down, she was satisfied with everything. I told her from the beginning that I teach, train and have my nephew on Saturdays and that I could not work on Saturdays. Once my truck broke down I agreed that I could cancel my Saturday responsibilities and come out. I ended up having to bring my nephew. He has worked on a few jobs for me over this last summer and his last Christmas break from school. Once we got there she asked me about a half hr into us working if my nephew wanted to play Xbox with her son. I let him. Now she is complaining about it and saying she baby sat him. I am not perfect I make mistakes. Like I said this was a miserable experience from prior to signing the contract to the end. While doing the carpet which was the last part of the job her steps kept falling apart. I kept rebuilding them. The back kick plates were so thin my staples barley would hold them together. They really didn't come out how I would have liked them to come out. Given the circumstances I told Valorie that I would remove the cost of the carpet portion of the job from the invoice since she wasn't satisfied with it. Then she told me she wasn't paying the balance and started bringing up all these other complaints. When I told her I follow through in the collection process I noticed this review pop up on here. So I figured since there is two sides to every story I should share with you all mine. Again, I am not perfect. I do make up for my mistakes and honor all of my warranties. I have survived for 6 years off of referrals. I've since been hired by two other people off of Thumbtack (that's how I heard about this review). Feel free to ask for references and I will give them to you if this review makes you curious about whether or not to hire us.