The two guys that came were on time, professional, responsive, and great to work with. They were attentive to treating my items with care and never objected to directions from me. They were able to handle a very sensitive item (133 inch projection screen) by carrying it down four flights of stairs (requiring them to stand it on end in the stairwells. No small feat, since it is about ten feet long!) without putting a scratch on it. Great company, great move, and above all, great value! Will not hesitate to use again.