FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer competitive peer pricing, and will usually work with and meet or beat competitors. However the sales of certain Antiques, Fine Art, Automobiles, Boats and Certain pieces of Jewelry have a sliding scale and are priced differently based on value.
- What is your typical process for working with a new customer?
We meet first one on one with the customer at the home to be liquidated to evaluate and the process is fully explained. Next upon agreement and contract signature we send our professional Photography team out to do the photographs which are then cropped and listed for best preview, in most cases our team is on the property for one day. Shortly after we put your items on the internet for you to review and then the sale will begin. During that time we will advertise on many venues at no additional cost to the seller. The sale is listed on line for seven days while being exposed to tens of thousands of registered bidders. At the conclusion of the sale invoices are computer generated and sent via email to the winning bidders with the address and time of pick up. Mot buyers pay before pick up usually 3 to 4 hour window. Finally we do a walk through to take pictures to submit to the family and provide to the owner(s) with an itemized settlement and check within 5 business days.
- What education and/or training do you have that relates to your work?
Our staff has a number or certified professionals on call depending on the needs, from Fine Art, 16th - 18th Antiquities, Chinese Antiques, Numismatics, Jewels and Jewelry Appraisals, Modern Furniture and many others. Our senior management staff works one on one with all of our clients and their individual needs the entire time.