With over 30 years of experience in helping people with building and streamlining their business processes, I have worked in almost every industry, from B2B to B2C.
I specialize in coming into your business, reviewing your needs, creating an action plan, helping define a rollout for your objectives, and ultimately allow you to build your business and saving money.
I also do public speaking on client retention and help companies set up and streamline their customer service process and goals.
I start with interviewing the chief officers and defining short- and long-term wins, then work side by side with every department.
When done, I will compile a report and recommended strategy, letting you know how, when and where you may be losing money or how you can gain customer retention and train sales staff in new processes.
I charge on a project basis and also work on monthly retainer.