1. TRICH Roofing & Services, LLC
- 17 years in business
- 46 hires on Thumbtack
- Serves Piqua, OH
"Also apologize for not getting back to you but I’ve had contractors giving me quotes up til this week. Unfortunately, we have decided to go with someone else as they were $1200 below your quote. Thank you for your time.
Tim: Lol. I see Please don’t call me again for quotes. Good luck to you!
I then wrote out a reply and sent it, but upon sending the text I realized that Tim had blocked my phone number as the text did not go through. Due to this, I have decided to put my response to the business owner in this review.
My response to the business owner:
“And that kind of attitude is part of why you didn’t get my business. Just because you didn't get my business doesn't give you a right to be rude. Maybe price your quotes competitively and not be rude and have an attitude when you come out to give quotes (comment multiple times about how you've already been out to give a quote and try and make me feel bad, comment on how bad of a color choice we were making, comment on how we should give you your business since you've been out twice, etc).
Also, maybe remember next time and don't submit a bid on Thumbtack if you don't want to come give me a quote. Also, here are a couple more "pro tips" for you since you don't seem to know how to relate with customers and get their business:
1. Don't bug people for an answer on a quote when they clearly state they'll get back to you in a few weeks due to the fact they are having multiple people look at a job
2. Get information right the first time, it shows attention to detail. Don't misspell customer names (name was misspelled on quote), forget to put information on a quote, forget the email address, etc. Maybe if you kept accurate records, you would’ve remembered that you’d been out to give a quote. It’s not the customers responsibility to remember the multiple contractors that have given quotes.
3. Be respectful to your customers. Don't make comments saying things like "oh your husband isn't here? How am I supposed to give you a quote when he's not here to discuss the job" (referring to your comments made to my wife when you gave us the quote for our roof.)
4. Don't intentionally try and make people feel bad and act entitled to business because you had to go out of your way for a customer (see reference to comments on the trip you made above)
5. Don’t comment on customer choices in a negative way unless they ask you for advice on the subject
6. Know your market. If you want to be competitive, then give quotes that are such. Giving a $1k+ offer above other quotes usually signifies to a customer that there’s no use in negotiating if you’re coming in that high.
7. Constantly work to improve your relationship with customers after the fact. I did some research a few weeks ago on BBB and saw the one ongoing issue you have with a customer and you’re fighting pretty hard against what the customer is saying instead of taking full responsibility for a job that you were contracted to do. Owning up to something, even if it's not your fault, would look so much better to prospective customers.
Just some thoughts that come to mind, but what do I know. Good luck with your business, you’ll need it.”
I can not speak to Tim’s workmanship, and I will not attempt to, there are other reviews for that. I personally did not have a pleasant experience with him and I wanted to put all of the details out there. I would highly recommend looking elsewhere for someone who is professional and deals with customers the right way."