What should the customer know about your pricing (e.g., discounts, fees)?
I bigger jobs I use an estimate system that is accurate. I give a price for the job and unless you add to the list, I generally don't have to raise any prices. In some cases it's less! 80% of the time, my customers forget something and I point it out. That makes them happy!
If a job is only going to take a hour or two the price is usually as follows:
1st half hour $59 covers me getting there
$15 quater hour covers all the labor for myself and a helper.
What education and/or training do you have that relates to your work?
I just finished a two year course in hvac and took the state exam. I am always studying and watching other pros and going to shows. It's an evolving world.
How did you get started doing this type of work?
After owning a pool cleaning and repair business in Phoenix, I was hoping to learn how to buy and sell homes. Only I wanted to do the work myself, so I did that for a couple years until the bubble bursted. That's were I learned to quickly learn and apply skills, on my own houses.
What types of customers have you worked with?
Bathroom Exhaust Fans
Electrical and Plumbing repairs
Electrical and Plumbing installs
Bathroom and Kitchen remodeling
Kitchen faucets, shut-off valves and drains
Bathroom vanity, sink, faucet and drain system
Deck power wash, repair and re-stain
Gutter repair, cleaning and re-model (repaint)
Describe a recent project you are fond of. How long did it take?
The last remodel job I did was a bathroom. I extended it about 3 feet. I had to move all the water lines and waste lines, support the floor, install a shower, sink and toilet. I added built in shelves too. That job was tough. Before that job, I removed a tub for a lady who broke her hip and needed a shower base only-she could get in easy and the safety rails I installed helped her move safely.
Those are that last two jobs I was real happy with.
What advice would you give a customer looking to hire a provider in your area of work?
I ask people to make a list and I usually get everything done within a day or two unless its a remodel. Most of the task are routine for me like getting cabinet doors to shut right! If you need as estimate 1st-just call me and I can do that over the phone -in most cases! Every good craftsman wants to a customer to be happy and will do everything possible to make sure you are. It goes both ways at the end of the day. Everyone wins.
What questions should customers think through before talking to professionals about their project?
So many people think they are handymen. We get names like "Jack of all trades, master of none". Actually, we do master a few trades to a certain extent. Most of us did a trade for years and then started a business using that trade to get us started. I for instance worked on swimming pools for many years before changing locations and becoming a professional installer.