Kimberling Interiors, LLC
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Hired 23 times
18 years in business
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We were really excited to be working with Scott Kimberling and Mark on our kitchen redo. They came out to our house on multiple occasions, and spent a lot of time with us to make sure they knew what we wanted. They helped us with design and scope of the project. They had good ideas that other contractors weren't open to do (like moving the peninsula and patching the hardwood floor, and adding recessed lighting and smoothing the ceiling). They are genuinely nice people, and we got along well with them. However, we have been trying to get a contract finalized and a start date set up for over 2 months now. We are afraid that if it's this difficult to even begin, then the actual project might move way too slowly as well. Perhaps they truly did fall on hard times (Scott broke his ankle and had surgery, and recently he was supposedly having truck issues), but better communication would have been appreciated. They canceled 2 appts with us last week (very last minute) and they haven't called or emailed since. At this point we will be choosing a different contractor for our project. We believe they no longer want to work with us either, which is fine; we just wish they would have told us this months ago so we could have hired someone else and actually started the project. It could have been finished by now, which is the most frustrating thing of all. (We admit that we weren't in a huge rush to get this done, but we couldn't even get Scott to tell us his timeframe of what was feasible for them to get started. We needed a 4 week lead time to order the cabinets. So the more time that passed without a contract, the farther the possible start date got pushed.) Also, I'm not sure Kimberling is an actual kitchen/bath company. The first contract came through on Mark's company letterhead (not Kimberling's), and it didn't look very professional or include any details (which is why we had requested a new contract, under the Kimberling name, with better scope, but we never received one despite repeated requests). I believe Mark may have been a subcontractor for Scott, or vice versa. (Mark only does the kitchen/bath remodeling, Scott only does the floors.) They said they flip houses together, but we are unclear under which LLC that falls. I think Scott Kimberling is better suited to stick to hardwood floors only. I hate to leave a negative review since we were going to work with them and we honestly wanted to, but it's only fair to warn others so their projects don't drag on like ours did. I would still recommend Kimberling for your flooring needs since the reviews in that area seem mostly positive.Apr 12, 2018Verified
Floor Installation or Replacement
We fired Scott Kimberling the contractor. Work quality was very poor. Project that was committed to last 6 weeks wasn’t completed. We gave him a chance, but at 8 weeks of the project, work needed done wasn’t even 60% complete. His men didn’t show up for work, was always late, or had to leave early. There had to be a lot of rework that needed to be done. Plumbing had to be redone, HVAC had to be done, and Kitchen fixtures and appliance installations had to be redone. Poor workmanship from his men resulted to all the rework needed. Clearly this contractor doesn’t have the experience or skills to complete a kitchen & Bath remodel, nor has the capability to complete a big project. Entire project was extremely mismanaged. He subcontracted electrical, plumbing, HVAC, and other work needed, but he refused to pay the electricians, and electricians had to come back to us for a bill amounting to thousands of dollars that the work done we weren’t given a written consent to proceed with work outside the original scope. In addition, subcontractors and employees of contractor came to us to ask for payment saying they weren’t getting paid, which is unacceptable. We hired the contractor to do a job, and he needs to make sure he pays all his men, and subcontractors, which is in the contract we signed. I have all the documentation and evidence to prove that this contractor has breached our contract. Work was done that wasn't discussed nor put in writing, and wasn't approved. We compromised and paid the electrician 2100.00, but Contractor refused to pay his portion of the electrician bill, saying we didn't pay him, but clearly he signed an "End of Contract" with us, detailing what he did not complete. Electrician is now coming back to us for Scott Kimberling's balance. We also had to pay 2 of his men who didn't get paid. Please be aware that this contractor should never be hired by anyone, nor even be in business.Jan 17, 2017VerifiedKimberling Interiors, LLC's reply
We signed a end of job agreement in which he was supposed to assume responsibility for the the electrician. I have the paper work that was signed and written by the home owner. it was signed beginning of January now he has come back when he realized that the extra work he had my electrician do behind my back he added on was not something that was in the contract and I was not responsible for. In his own words he stated that he had come to an agreement with the electrician that I was not to worry about it because of the extra work involved not to mention most of that additional work was inside of the soffits where everything was hidden. which we discussed inn great detail before I even started the job. I told him there could be possible things in there that will need moved. I moved the plumbing out of my pocket with my money trying to help him out. He says it was not discussed before hand is not accurate.. If our work was so bad why did he ask my guys could continue to work there. as a matter of fact he asked all three one guy refused other two stayed because of what they offered. they ended up separating as well. The rework he says we did was typical things that I wanted improved that I redid too better the out come of the job not because they asked me to I just did it and told them that I was redoing it cause I wanted it my way and done properly. That is not rework that is professionalism. And he knows good and well that those appliances were never even hooked up they were sat in place to get them out of his garage. It was cold outside we needed space to cut materials outside not in the house cause they were living there while we were working. This became a nightmare as there were four dogs running around under our feet while we were working peeing and pooping on our tools constantly it was gross. The two guys that he says went back to him for pay are the guys that he had stay to work he wants me to pay for there time after I signed our agreement which he does not state in our agreement. I can provide any and all paper work to anyone at any time. as a matter of fact he was supposed to pay those two gentlemen for the last week worked there that was an add on to our agreement.
Floor Installation or Replacement
Scott and his team were very dedicated to the quality of work they did in our home. They take the job personally and work with you like family. We really enjoyed the experience and will recommend them to our clients as a vendor supporting our home staging and redesign business. N Baker, Simply Staged Design, Ostrander OhioJun 25, 2019Verified
Hardwood Floor Refinishing
Scott Kimberling work was amazing .... the floors were so damaged & dark from animal urine but he managed to get almost all the stains out , IF they did not remove the stains Scott & his crew replaced the boards .... fitting them so accurately you can not distinguish between new or old . They were so professional,...getting the job done when they said it would b complete . I would highly recommend this company for any job big or small, will b calling them again. Thanks Scott LOVE the finished product !! CindyMay 15, 2019Verified
Hardwood Floor Refinishing
Scott and his team are true professionals. They get the job done. Period. I was very appreciative of their desire to achieve the highest quality end product. Couldn't be happier with their work.Jun 25, 2019Verified
- What should the customer know about your pricing (e.g., discounts, fees)?Our baseline pricing is as follows: Tear out: $1.50 - $1.75 per sq ft Sanding: $2.50 - $3.50 per sq ft Install: $2.00 - $3.00 per sq ft Prices vary based on the size of the job, areas being worked on as well as the types of wood being used on the project.
- What is your typical process for working with a new customer?Before I began a new project, I like to schedule an initial meeting with my client so I can get to know the home I will be working in as well as my client(s) I will be working for. This is essential part of the process in order for us to get our proposal right the first time. Once I have all the information needed I calculate all of the the tangible costs of the job and within in 72 of our initial meeting, I will provide you with a proposal for estimated project time, materials, and labor. If you choose to accept this proposal, we will schedule a convenient time to begin your project.
- How did you get started doing this type of work?I've always had a love and passion for wood. I began acquiring my skills of working with wood flooring at a very young age and continued to add to and perfect these skills over my lifetime. After opening the company and hiring the right people I expanded my skills into other areas of construction to include kitchen and bathroom remodeling as well as tile flooring installation.