Landmark Construction

Cuyahoga Falls, OH

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About this pro

How does your service stand out?

Bitterness of poor quality, remains after the sweetness of low price has been forgotten. Work is done quickly! We strive for excellence and service quality and workmanship. All of our guys specialize in a specific trade. In the extra details, we put into every project separates us from the other guys.

What do you enjoy about the work you do?

We enjoy the freedom of always meeting new people and helping clients make their home improvement projects a reality, and it sometimes really helping a client get their project paid for a no cost to them.

Location

Cuyahoga Falls, OH 44221

Years in business

24

Number of employees

15

Times hired on Thumbtack

77

Reviews

41 Reviews
  • Richard R. Jan 28, 2017
    Roof Repair or Maintenance
    Verified Review
    100% highly recommend!
    I have been having a nagging small roof leak since we bought our house in Sept. of 2016. I had another roofing company come out to "fix" it but after 3 failed attempts they recommended a roof tear off and replacement(est $1800). I did not have the money for this after just buying a house. I then found David through the Thumbtack app and I'm glad I did. He is very fair and honest!!! He is very thourough and knows what he's doing around roofs. His schedule is a bit tight and sometimes we couldn't meet up as planned like others have said but that has to do with mine and his schedule, I had no worries that we would get the problem resolved asap. We are hoping that his repair will buy us some time before we need to replace the roof. I already know that I will be calling David back up when that time comes and I will have him do the job! I 100% highly recommend his services if you need some roof assistance.
  • Brian C. Jan 21, 2017
    Roof Repair or Maintenance
    Verified Review
    Great Response
    David was very thorough and professional
  • Leslie A. Nov 28, 2016
    Roof Repair or Maintenance
    Verified Review
    Nice guy and helpful
    David was kind and helped us to the best of his ability. You need to be flexible if you use them because things aren't always done when they say, but they get it done !!!
  • Nicholas K. Nov 23, 2016
    Roof Repair or Maintenance
    Verified Review
    I was very happy with my experience.
  • James H. Nov 17, 2016
    Roof Repair or Maintenance
    Verified Review
    Quality company
    Prompt and professional, fixed only what needed to be repaired and didn't try to oversell on unnecessary work like several other companies that provided quotes. Would highly recommend.
  • Jim H. Nov 4, 2016
    Roof Repair or Maintenance
    Verified Review
    Great job!
    Amazing help and service all around. The people I spoke with were very polite, informative, and helpful. I liked them so much I referred them to my mother who hired them as well.
  • Scott S. Oct 14, 2016
    Roof Installation or Replacement
    Verified Review
    Highly Recommended! I WILL Hire Him Again!
    I was in need of a roof repair for some sliding shingles and satellite dish damage. And, I also wanted a quote for a full roof replacement. David Kidd came out, checked out the roof and gave me an estimate for both. He was incredibly thorough, explained positives and negatives of my current roof, was professional and friendly. He clearly has a lot of experience and is very efficient. David was never overselling, is honest and trustworthy. He keeps a very busy schedule. But, he was still quick to come and do the repair. Our communication was positive, quick and top notch. He completed the repair at a very good price and left a clean work area. When the time comes for the full roof replacement he will definitely get that job. Highly recommended! Thanks again, David!
  • Joshua S. Oct 12, 2016
    Roof Repair or Maintenance
    Verified Review
    Michael Jordan Quality.
    David did an amazing job. I wish I could give him a higher ranking than 5 STARS.... his work was Michael Jordan level. His price was too fair, I never thought I would have to ask someone to take more money. He fixed my roof and caulked some holes causing leaking and fixed openings where bees were getting in the house. He even fixed some loose siding. I've already asked him to do more work. His prices were much cheaper than others I spoke too and his workmanship was at the level of a hall of famer. His 20+ years experience truly showed. Being a new homeowner my roof was a top concern. Now it's the least of my worries with David on speed dial. A+++++
    David K. Oct 13, 2016

    I am glad you're happy with your project . We always appreciate feedback . Thank you for your kind words . If you need anything at all in the future please do not hesitate to contact me . Sincerely, David kidd

  • Adam P. Sep 7, 2016
    Window Installation
    Verified Review
    Very nice job on windows. Slightly disorganized- forgot to order the bath window with the rest of the lot. Otherwise timely and done correctly.
  • Doug P. Aug 29, 2016
    Roof Installation or Replacement
    Verified Review
    I highly recommend this construction profession. David Kidd did an excellent job in estimating, planning, and then performing our roof and siding job. The work was completed on time and the cost matched the estimate. David also answered all questions that we had about the job. The finished product looks great.
  • Mynonna B. Aug 26, 2016
    Roof Inspection
    Verified Review
    David was very thorough and detailed! Very Good with communicating in a timely fashion. He went over the paperwork for my roof inspection step by step, which I appreciated! He also went over the pictures he took for the roof as well. A pleasure to work with and look forward to working with him in the near future!
  • Pete D. Jul 28, 2016
    Roof Repair or Maintenance
    Verified Review
    I haven't started the job but David has great customer service skills and is very persistent but not overly aggressive.
  • Drew N. Jul 26, 2016
    Gutter Cleaning and Maintenance
    Verified Review
  • Eric L. Jul 12, 2016
    Roof Repair or Maintenance
    Verified Review
    repairing lifting shingles on the roof
  • Mike M. Jun 29, 2016
    Siding Installation, Repair, or Removal
    Verified Review
    The sales department and the crew that did the work were very thorough and professional! The job turned out wonderfully and every bit of the transaction was pleasant.
  • Wendy D. Jun 27, 2016
    Siding Installation, Repair, or Removal
    Verified Review
    We have been looking to get siding done for awhile now but we haven't had the motivation.. David has been so helpful on getting us moving along with it! He gave us a price that fits our budget! He has been so helpful with every question I've had and I've never been so pleased with a business as good as this. We will be using this company for every home project we have and encourage everyone to call David!!
  • Amy C. Jun 14, 2016
    Roof Installation or Replacement
    Verified Review
    Job has been quoted and roof has been selected - It was a quick and easy process.
  • Brenda C. Jun 3, 2016
    Roof Repair or Maintenance
    Verified Review
    David Kidd came for the scheduled estimate on-time. He was very knowledgeable about roofing and helpful in assessing the situation. He fixed my shingles but recommended they need replaced; seemed to give a fair estimate. Will definitely choose this company if I proceed with replacing my shingles.
  • Colby T. May 24, 2016
    Roof Installation or Replacement
    Verified Review
    David K. May 24, 2016

    To our future customers, We at Biltmore do not understand this review. We had responded to a message from this client requesting a roof estimate, and we spoke on the phone briefly. We went out to his home at his request and left the estimate with product information with another company that was working on the home, as per Colby's request. The next day Colby called the office, stating that he accepted our proposal and would like us to do the job. He cancelled the day we were supposed to sign the contract and said something came up Today he said he no longer needs the roof replaced at this time because it's not leaking. When I inquired about leaving this 3 star review he chose not to share his reasoning. I strive to exceed every client's expectations and remain professional regardless of the job or circumstances.

  • Temeko D. May 13, 2016
    Roof Repair or Maintenance
    Verified Review
    Vee good
  • Adrienne S. Apr 14, 2016
    Siding Installation, Repair, or Removal
    Verified Review
  • Chadwick R. Apr 6, 2016
    Roof Repair or Maintenance
    Verified Review
  • Amy J. Mar 2, 2016
    Roof Installation or Replacement
    Verified Review
    Very happy with the professional ism, promptness, and friendliness of David Kidd. We had an unusual situation. He continued to work with us, and we are very happy with the work that was done. We highly recommend!
  • Michael S. Mar 2, 2016
    Roof Repair or Maintenance
    Verified Review
    I had a complete tear off and re-roof done. I was pleased with the roofing job. I was really impressed with the clean up after; not a nail to be found. I would recommend them.
  • Mark K. Feb 23, 2016
    Roof Repair or Maintenance
    Verified Review
    David Kidd from Biltmore Exteriors was the first one to contact me on 2/20. After the high winds that blew through Cleveland last weekend it tore off two shingles from my roof . David showed up about a hour after calling me and had the two shingles tack down and back on the roof in about a half hour. Thanks to David's quick response the rest of my weekend was worry free. I will definitely call David for any work I may need done in the future. Very Professional!
    David K. Feb 23, 2016

    Thank you for the review. We appreciate the feedback.

  • Charles F. Jan 25, 2016
    Roof Repair or Maintenance
    Verified Review
  • Holden T. Jan 12, 2016
    Trim or Molding Installation
    Verified Review
    Starting on a positive note. I scheduled David Kidd to view my project. He arrived on time and seemed to understand what I needed. I received a quote which was acceptable and somewhat aggressive for the spelled out work. That completes the positive note. I am a retired commercial general contractor of 27 years. I only state this because I am very familiar with what pricing should be. I wouldn't allow a contractor to submit and hold them to an unrealistically low quote. Here are the facts: 1. The work was started by a different contractor brought in by David. 2. I provided used kitchen cabinets that needed more rebuilding than originally expected. This changed the price from $2,300 to $5,900. I accepted the change in pricing. 3. Two days after the price change I received a call from the office of Biltmore. The guy initiating the call identified himself as David's boss. He explained the purpose of his call was to make sure I was aware that there was a price change from the original quote. I told him, "yes". He went on to make sure I knew the price had changed from $2,300 to just over $10,000!!! Needless to say I hit the ceiling. I told him to immediately cease all work on my house and remove all personnel from the premises. There is absolutely NO WAY the amount of work called for a price tag so ridiculous. The $5,900 was pushing it. Unknowingly I was on speakerphone. David interrupted the conversation stating that there had been a miscommunication within his office about my project. An argument between the two of them ensued. HILLARIOUS. I believe that had I accepted the 2nd ridiculous price change David would not have made a peep. As it turned out Biltmore brought this second contractor in, (without my knowledge) had him quote the job and simply doubled his price. BAD BUSINESS.....
    David K. Jan 12, 2016

    This was a more unique interaction. Mr. Holden is accurate with his initial explanation of the situation. There were other factors that affected the outcome. There was a 3rd party that intervened and threw out numbers and pricing that was not accurate or what we had initially agreed upon. This started the confusion and caused the frustration. The 3rd party was not aware of some of the agreements and changes Mr. Holden and I agreed to make initially. This turned for the worst as after those higher figures had been mentioned, this frightened Mr. Holden and caused him to back out. I can understand being upset after hearing that the price had changed, but I want to clarify that it had not changed, we had a 3rd party trying to be helpful with paperwork that made a mistake on a call with Mr. Holden. In any case, we appreciate the insight into what we can improve on and where the miscommunication took place. We are always striving to improve and make our customers happy. David

  • Thomas J. Dec 13, 2015
    Roofing
    Verified Review
    David did all the repairs as quoted in the time frame that was given. Excellent experience
  • Michael W. Dec 5, 2015
    Roof Repair or Maintenance
    Verified Review
    Highly recommend! Professional, prompt.
  • Olga R. Dec 3, 2015
    Roof Installation or Replacement
    Verified Review
    David Kidd is the best. Outstanding Service. I've never had experience with anything similar. Will definitely recommend to all my friends and hire for another roof. Thanks Dave
  • Jenifer P. Nov 26, 2015
    Roofing
    Verified Review
    Biltmore repaired my roof. They were on time, worked at a fast pace and the results were amazing! The staff very well mannered, respectful and friendly. I will definitely recommend Biltmore to anyone I know!
  • Bob C. Nov 24, 2015
    Gutter Cleaning and Maintenance
    Verified Review
    David called in advance to let me know he was on his way. He arrived on time, quickly and efficiently cleaned out our gutters, cleaned up very well on the ground after he was done and did an excellent job overall. I plan to use him again next year. Bob in Hudson
  • Ms. Randi E. Nov 24, 2015
    Roofing
    Verified Review
  • Allen R. Nov 19, 2015
    Siding Installation, Repair, or Removal
    Verified Review
    Fast, professional, and fit my budget! Thank you!!
  • Eileen P. Nov 18, 2015
    Handyman
    Verified Review
    very nice young man. Cleaned my gutters neat fast at a fair price. Will use him again in spring when I need some exterior work done. Thank you
  • Bob H. Oct 31, 2015
    Roof Installation or Replacement
    Verified Review
  • Raymond F. Sep 19, 2015
    Roof Repair or Maintenance
    Verified Review
    David Kidd is a great guy that gave honest review and very efficient along with quality work.
  • Fran K. Sep 8, 2015
    Roof Repair or Maintenance
    Verified Review
    Smooth transaction and fast response.
  • Jeff K. Sep 7, 2015
    Roof Installation or Replacement
    Verified Review
    I was thoroughly impressed with the professionalism that was shown towards me. This job was not a big money maker but I was treated like it was just as important. Pleasing me was the goal that David Kidd strived for and nailed. He explained the material that would be used on my flat roof/balcony, how they would be able to get the desired pitch that I was looking for, and then explained the warranty. Never did I feel pressured to sign right away. In fact, I had 2 other companies come out for estimates before I chose Biltmore. Their price was not the deciding factor but the respect that David showed me was. The workers were also very considerate and took time to answer my questions as they worked. Now that my flat roof is complete, I feel confident that I won't have to worry about water damage inside my house anymore.
  • Holly K. Aug 15, 2015
    Window Installation
    Verified Review
    I was very happy with the quality of the windows that I purchased, and the installers did the entire job in one day. I would use Biltmore again.
  • Michael K. Aug 6, 2015
    Good job at a fair price. Would use this company again.

Q&A

What education and/or training do you have that relates to your work?
Yes all of biltmore employees s have extensive training and product knowledge. Several certifications for installation of many products I myself have completed program for the insurance industry. We have training in insurance claims and writing estimates in Xactimate. We all have training and specialize in working with the insurance company is to help the client maximize their claims.
How did you get started doing this type of work?
Started at a very young age never have done anything else
What types of customers have you worked with?
All types, commercial, residential. It worked with Realtors buyers and sellers. We work with people that care about their homes and want the best. Things work with clients that are looking for the lowest cost. We try to meet all of our clients needs
Describe a recent project you are fond of. How long did it take?
Most Roofing projects only take one day.
What advice would you give a customer looking to hire a provider in your area of work?
The bitterness of poor quality . Remains after the sweetness of low price has been forgotten. Do your homework on the company. Make sure they have an A rating with Better Business Bureau. Never put money down up front! Always get a couple references
What questions should customers think through before talking to professionals about their project?
The bitterness of poor quality remains after the sweetness of low price has been forgotten. Look at the value of what you're getting in your project versus price. My experience is when you're going with the lowest price you're getting the lowest quality of work as well.