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Tech missed appointment time, postponed appointment after missing scheduled time by 3 hours and missed that time as well, No call no show, ended up taking off half a working day waiting for a TV mounting during my lunch break. Obviously my waiting 41/2 hours is worth just $20 to Texas Techs who offered me 20% off the install for rescheduling. Stuff happens, should have called me before the appointment time and gave a realistic assessment of what is going on, would have had no problem and not lost half a working day waiting wondering when the tech is going to show up.
Ken did a fantastic job in mounting our TV. He was courteous, professional, and most importantly, produced great work. I noticed how detailed he was in all calculations, putting markers before drilling holes and seeking customer input (height, location, etc.) prior to putting it up there.
Our home addition is not completed yet. However I am not as nervous anymore. Bryan and Generals are meeting every expectation thus far. Cant wait to see our home once complete.
Arrived on time and communicated well. He went out of his way to address unexpected difficulties mounting our TV and spent extra time ensuring a thorough job. Friendly, professional, and helpful. Highly recommended!
Mr. Ray and his crew were very respectful. They entered my home and got the job done in one day; removal, paint and clean-up. I am very thankful to have found them to get the job done and within my budget.
Laundry room remodel . Very pleasant to be around. Works quickly. He met our delineate before appliance delivery. We will use him again on more projects.
I had 2 windows that would not shut. My husband is disabled and can not help with the house anymore. Mercado responded quickly and was prompt with the appointment. He quickly repaired the windows and did not charge us a service call. His kindness was most heart felt as my family has gone through a lot recently with my breast cancer and my husband's declining health. God bless you Ross Mercado.
Have done several small jobs with Gathright's. Mostly repairs rather than installs. Examples are replacing the T-111 sheeting on the back of my wellhouse/shed. Repair to a bathroom window that was becoming loose in my mobile home which required removing the window and replacing wood to re-install securely. Both of these jobs were completeled satisfactorily on the same day. He utilizes time well and is a good troubleshooter. He has a good knowledge of tools, repairs, and is easy to work with. I will rely on him for many home repairs, just this week, we had him out to repair the septic system lines and it is back to operating smoothly.
Ray mounted 2 of my tvs in a reasonable amount of time and was on time and his prices are very reasonable . He did a great job. Thank you again Ray!