I needed to have carpet installed in two bedrooms and used Thumbtack to search. Michael was one of the first to respond, within a few minutes; which is a good sign. I was in a hurry to get carpet installed prior to moving my furnishings into a new home. He understood my sense of urgency, and was happy to meet with me on a Saturday afternoon.
What made the process of selecting a carpet color and style so easy, was the fact that he had all of the samples with him. I did not have to make repeated trips to a carpeting store, dragging sample boards back and forth to my place. This is a real time saver.
I could view all the carpeting choices at once and see how they looked with my wall colors and lighting. Much easier.
I took 2 hours to select two different carpet colors. At no time did I feel rushed to make a decision. Michael was very patient and enthusiastic. He educated me on what type of carpet pad to buy, why the thickness of it matters and what type of carpet would be best for me , since I have two dogs.
Michael ordered the carpeting, and got it to Portland in less than a week. I originally had someone else lined up to install the carpeting , but, when that fell through on the day it was supposed to be installed; I was in a panic and left a message with Michael, who was out of town at the time. Michael stepped up to the plate, calling me back within 20 minutes, and assured me that he would find someone on his team that could meet my carpet install deadline. He found two of his guys that squeezed me in between two of their installs.
His installers arrived right on time, and immediately got busy laying down the carpet. Michael arrived on site to supervise. These guys got the carpeting installed within an hour and half. I also appreciated the fact that since my doors could not accommodate the thickness of the carpet and pad combined; his guys can trim your doors on site, which they did. Everything done at once. It was a seamless , smooth experience. From selecting the carpeting , to ordering , to its arrival, to coordinating installers; Micheal coordinated everything for me and stayed in constant communication with me. This is extremely important to me. All was done at a extremely competitive price. If you place a high value on communication and expect flawless customer service, this should be the only company you consider for your flooring needs.