Rock Solid Finish
It’s free with no obligation to hire
Photos and Videos
Read reviews that mention:
Hiring Rock Solid Finish was awesome. The carpets were in rough shape with stains and lots of use. He was able to get everything looking really good. The most impressive part was how quickly he worked! He finished my entire hour in less than 2 hours... and the carpets look great! Highly recommended.Jul 24, 2020Verified
I had spots in my carpet that I couldn’t get out. It now looks brand new and I couldn’t be happier! I will definitely be a repeat customer when I need the carpets in my house cleaned!Sep 30, 2018VerifiedRock Solid Finish's reply
Thank you so much for your kind review! Best Regards,
Commercial carpet cleaning. He was super knowledgeable, respectful and professional. Will definitely use Rock Solid again.Sep 18, 2016Verified
I hired Ed to professionally clean the carpets in our rental home upon our exit as required by the property management company. We scheduled a day and time for him to clean once we were out of the house. I told him that we probably would not be there so the key was under the mat. He said he would text 30 minutes prior to arriving. According to him, he showed up and waited but no one was home so he texted me and asked if I wanted to reschedule. I reminded him that no one was there and that the key was under the mat. When I finally arrived to the house, I called him to remind him the key was under the mat and asked him to return to the clean the carpets. We had a very small window to have the carpets cleaned because our lease was about to expire. He said he would be there in 30 minutes to do the job. Thirty minutes later he contacted me and advised that due to his schedule he was not going to make it. We rescheduled for the next day. Miscommunications happen so I was not too upset. Again, I told him the key was under the mat and no one would be at the home. He cleaned the carpets and I was able to make it to the house and talk to him after he was done. I asked him if he was able to get the “slime” stain out of the carpet. He told me he had and it was not a problem. We talked in the driveway before I was able to go inside and look at the carpets. He left and I went inside to look at the carpets. The stain was still there. Further, the property management company called me and informed me that the carpet in the family room was not cleaned at all. I tried several times to contact Ed to have him go back and clean the family room. He never responded. We had to pay extra for the carpet to be cleaned again. I was not going to leave a review but it was the lack of response to my calls and texts that bothered me and I felt I needed to share.May 14, 2020Verified
They got some really tough remodel stains out of our carpets. Thanks!Aug 30, 2019VerifiedRock Solid Finish's reply
Thank you so much for your kind words. It’s truly our pleasure to serve you and your family.
- What is your typical process for working with a new customer?I will personally make a phone call to introduce myself and Rock Solid Finish to a potential customer. I will ask various questions to get a good understanding of the work they want to be completed and the time frame for completion. In ideal circumstances, I will visit the potential customer to see the space and conduct various tests to ensure that I have the appropriate solutions available for conducting the service appropriately. Next, I will write the quote/estimate for the potential customer including scope of work, total price, and timing for the service. Lastly, I will call the customer the day before the service is to be completed to ensure we are both still available for the service appointment.
- What education and/or training do you have that relates to your work?I have completed Hard Surface Cleaning and Restoration training through The Masters Touch. Effective 3/3/16, I am a certified installer of Microguard for hard surfaces. Delivering a 5 year warranty for commercial application, and lifetime for residential.
- How did you get started doing this type of work?I recognized the need for carpet cleaning and hard surface cleaning after visiting numerous hotels and restaurants with deplorable looking floors and nauseating restrooms. As a buyer of these services, I could not find anyone who did a great job or charged a reasonable price. I felt I could fill that void.