Q. Describe the most common types of jobs you do for your clients.
A. Most commonly services requested are deep-cleaning, move in/outs and tailored services. Although I have regular housekeeping clients who utilize Eco Housekeeping and organization services, there is a demand for a service that will meet the individual needs of a client, without being accessed the extra cost for a specialized service which many large companies charge extra for. Eco Housekeeping aims to complete estimates within the first 72 hours and urgent requests within 24-48 hours. All services are guaranteed which is one of the perks of a specialized service business like ours.
Q. What advice do you have for a customer looking to hire a provider like you?
A. I would recommend getting a contract for services, check available references and keep good open communication with your service provider by confirming appointments, special instructions or in making cancellations.
Q. If you were a customer, what do you wish you knew about your trade? Any inside secrets to share?
A. Customer concern:
I wish I knew more about the detailed services my housekeeper could provide for me. I had a cleaner before, but had no idea that she could provide more detail work in my home. I'd love to know shortcuts I can take to complete daily upkeep of my home as to keep it clean longer, and/or until my housekeeper cleans next time. How about recommendations on the best cleaning supplies; I'm into Green cleaning - do you do that?
Eco Housekeeping Response:
We offer detailed services which can be uniquely tailored to any clients needs. We also offer Green cleaning. While regular cleaning is important for obvious sanitary reasons, we all enjoy a clean home. However, it is not always easy to keep up on housekeeping especially with a busy family life and work schedule; that is when shortcuts come in handy when it comes to daily upkeep of your home.
Here are a few basic chores that can help if done just a few times a week:
1) Sweeping every other day helps prevent accumulation of debris in a home.
2) Running the vacuum over carpet after crumbs, or outside dirt gets tracked in.
3) Wiping up spills as they occur prevents sticking and hard build-up on stoves or counter tops.
4) Use of a toilet disinfectant; hanging or one that drops into the tank prevents stains and odor.
5) A spray disinfectant/buildup reducer prevents buildup of soap scum -keeping tile looking new.
6) Clutter can be prevented by regular 20 minute quick pickups each day. Run room to room gathering things that are out of place and put them in their place. Just a few minutes each day can make a huge difference and prevent an overwhelming accumulation of clutter later on.
7) Covering foods in the microwave and wiping up spills after cooking on the stove or in the oven can also prevent permanent stains, damage and hard to remove soil.
8) Running bleach in the washer once in a while and leaving the lid open to dry prevents mildew, while cleaning the lint trap in the clothes dryer will ensure your machine a longer life because it this prevents mechanical damage from overheating.
Eco Housekeeping takes pride in the use of environmentally friendly products. Despite whether Eco products are your preference or not, we have a few recommendations on the best cleaning supplies to use. For a list of those, please contact us and we will be glad to share our special Eco-friendly cleaning recipes with you. We can also recommend other products to suit your needs which are less harsh to the environment but can be purchased at your local supermarket.
Q. What questions should a consumer ask to hire the right service professional?
A. The following are recommended questions which we encourage our prospective clients to ask upon inquiring about services, or during the estimate.
How long have you been in business?
What references can you provide?
What guarantees do you offer?
Do you have a contract?
What do I do if I am not happy with my service?
Do you provide supplies?
Do you use environmentally friendly products?
Can I call you for emergency or last minute services?
Do you have any furniture maintenance tips for me?
"Eco Housekeeping is proud to provide the very best service possible. It is always our desire to meet our customers needs. We are pleased to answer any questions and concerns you may have now or at anytime during our professional relationship with you."
-Jamie Fletcher, Owner of Eco Housekeeping Services
Q. What important information should buyers have thought through before seeking you out?
A. What type of housekeeping services do I need. Days and times I would like services. What is my budget for services. Do I have a preference of the same housekeeper every time? Or a one or two person team? Would I prefer a "green clean", or perhaps I do not have a preference. How many hours would I like my housekeeper to work in my home each visit? Do I have special needs; such as pertaining to my pets, allergies, children, safety concerns or other. What have I been happy with in previous housekeeping services, or what would I like to be different in the future service I use? What frequency in housekeeping services am I seeking? Do I have concerns pertaining to flexibility in scheduling, tailoring services to my needs or other concerns that the cleaner can address?
Q. Why does your work stand out from others who do what you do?
A. Eco-Housekeeping services are unique in the way that they specialize to meet the clients needs and services are guaranteed. While ordinary cleaning services may provide residential housekeeping or commercial cleaning services, we provide the option for detailed cleaning as well as organization services. As services can be utilized on a weekly, bi-weekly, monthly or one time basis, our clients can expect to get the same guaranteed and thorough cleaning in the Spring, around holidays, or before your next party --And, after we will come and do the cleanup on that too! If your moving and need to clean your home in preparation for your sale, you just purchased a home and desire to have it cleaned, or if you are a bachelor and need some help with your apartment, you can give us a call because --We do it all!
Q. What do you like most about your job?
A. I thoroughly enjoy the business services I provide. I enjoy serving and meeting my customers needs in several ways; from listening to their needs and tailoring services, to greeting them upon arrival, to seeing their smile when they walk in the door after work, to getting the call that complimented the job well done -- It all just makes my service work worth every effort I put forth. I enjoy being able to assist others with a job that they either do not have time for, cannot do themselves or don't enjoy. Tailoring my services to meet the needs of each person individually is an extra bonus to having my own housekeeping business.
Q. What questions do customers most commonly ask you? What's your answer?
A. Q: How long have you been in business?
A: As the business owner of Eco Housekeeping, I personally have been providing housekeeping services since 1991 when I started work for a California company. Through the years I worked for companies such as Merry Maids, Molly Maids, Hilda`s and Anna's Housekeeping and then went on to start my own business in 1991. I became licensed and registered in Santa Clara, California in 1996 and then in Beaverton, Oregon in 2000. I have cleaned residential homes and businesses alike for nearly twenty-five years. I have also employed housekeepers before whom I personally have trained and have worked with me, or together in a team of two. With the new location that opened in the Colorado Springs area, Eco Housekeeping services a 30 mile radius of The Springs. We still provide the same fabulous service at great prices -specializing services for our customers needs will never go out of fashion!
Q: Do you have Green-products?
A: Yes, I can provide environmentally-safe products upon request. All products can be provided or if you choose, you may purchase and provide your own. The decision is entirely up to you.
Q: Must I use the Eco-friendly products?
A: Most certainly not. You are under no obligation to use any of our products. You may provide your own or request something that meets your specific need. We have had clients request all water, salt and vinegar cleaning as well as essential oil cleaning.
Q: I have never used a cleaner and am not sure what I am getting into. Can you give me more details?
A: Of course. We guarantee all services and provide free estimates for your confidence and convenience. When you give us a call you will be assured great customer service from the start with a clear concise explanation on the services we can provide you, along with direct contact with your estimator. A friendly and professional person will gladly meet with you at your home or place of business to ensure an accurate estimate. We will walk through your home with you while asking the specifics about what you desire in your cleaning service. Along with the estimate we will go over extra services options, products and the outline of our contract and guarantee. We will then either give you a business card and copies of a service contract if you choose our services or we may even surprise you with one of our latest coupons. Whether you are new to receive housekeeping services or have done it before, you can sure that we will take plenty of time to talk with you about your concerns, as well as listen to and respond to your questions with patience, understand and from a background of experience, training and skill.
Q: What services areas do you cover?
A: Typically Ecohousekeeping serves the Colorado Springs area within a 30 mile radius. Surrounding areas may be covered depending on the service needs and duration of time the contract may cover.
Q: I have a really dirty stove and oven that I have not cleaned for six months. Can you clean it for me?
A: Things like extra dirty stoves, ovens and refrigerators are our specialty as detail cleaning services are an option to all clients who need more than the regular housekeeping service. We understand the busy lives of people and that not everyone has time to detail their house. That is why we include things like window tracks, baseboards, oven, stove burners, drip pans, refrigerators, handles, knobs, kitchen cabinets, microwaves, shower tracks, closet and garage organization. From mold, to food, to pet hair, and soap scum --We do it all!
Q. Do you have a favorite story from your work?
A. Through several years of service as the owner of Eco Housekeeping, I have come to know some really wonderful people. I`ve had clients of various ages and from a vast variation in life style and careers. From homemakers and mothers, stay-at-home fathers, airline pilots, doctors, to business owners and teachers. Year´s ago, I had a couple who were both doctors. I cleaned for them for over a year and looked forward to their appointment each week. They often provided lunch for me as a kind gesture which was a real reward. At Christmas time they surprised me with a nice bonus and told me to buy myself a new dress and dinner out. I still remember today the dress and shoes I bought from that bonus and the meal I took out with a friend. Although I have had bonuses over the years which are always a real treat, their have also been clients that have made quite the impression on me in other ways. From smiles, to compliments to the comfortable feeling you get when you meet the client. The times when I have provided a service and it did not even feel like work --those are the times when the real feeling of self-satisfaction came because I knew my service was needed and appreciated. A genuinely satisfied customer goes a long way and really makes a big impression in my line of work (Did I say that?).
Q. What do you wish customers knew about you or your profession?
A. I look at the service I provide as "service". It is not a job, it is not a chore. The company I run was built on the desire to help others and meet peoples needs with the hope that I would be able to make a living from it. I have been blessed in several areas in life but one of the most impressionable experiences I have come from the self-gratification I get through my career. In knowing that I chose the field I am in and that I still desire to provide residential and commercial housekeeping and organizations services tells me that I am in the right line of work. I trust that I will be used to touch lives and help those in need. I never take a client for granted as I know that life paths cross for purpose and I am also grateful and thankful for all business that comes to me.
Q. How did you decide to get in your line of work?
A. In 1989, I was newly married and seeking employment when I found Anna. Anna was a business owner of a small housekeeping company which I went to work for part-time. Over the first year and a half with Anna I became interested in the prospect of running my own housekeeping business one day and begin to ask her questions. Anna trained me and taught me the ropes of the business. Although my mother was a spectacular and very detailed housekeeper which trained me very well, Anna was able to teach me more about the business end. By 1991, I had built my business based on a family and friend network. In 1996, I became licensed and held my clientele full time in Silicon Valley, California for homeowners and real estate agents alike. Four years later, I moved my business to the greater Portland area of Oregon and today in 2015, I focus my services in meeting the needs of clients in Colorado. Currently I am near completion of a business management degree in July, 2015 and my goal for Eco Housekeeping over the next three years is to become fully functional on the dependence of highly trained housekeeping professionals who will carry on to provide the same high quality service I have provided for over 25 years. I may then focus my energy on continued estimates, business management and in assuring customer satisfaction as I do today.
Q. What is your greatest strength?
A. Specializing in great customer service, organization, attention to detail and strong time management, business management and creative skills. With interest in meeting customers needs, I am always brainstorming ways to make Eco Housekeeping Services better in ways that are still efficient to the customer while meeting the needs of the customer.
Q. What are you currently working on improving?
A. As a business owner it is crucial that the company consistently focuses on performance and service improvement. The first consideration is always the customers needs. We consider factors such as cleaning requests and demand of services, interests in environmentally safe products, the highest clientele location, requested service hours and days, affordable pricing and customers individual requests/needs. The current focus for 2015 remains on providing the best products and services at the best prices. As well as on scheduling, in order to complete estimates within a 24-48 hour time frame while meeting the growing demand with optimal service and guarantee to Colorado residents.
Q. Write your own question and answer it.
A. Do you have any recommendations to some web pages that may share information about cleaning, tips, supplies and/or products?
Of course, here is a list of some great links to informative and helpful information from how to use Olive oil in cleaning to just what Hydrogen Peroxide can be used for ......
How to clean with olive oil:
A site where you can purchase Essential oils:
How to use Hydrogen peroxide:
Dr. Weil on natural household cleaning products:
Q. Write your own question and answer it.
A. What type of cleaning supplies do you use or recommend? I want my own cleaning equipment used, can you tell me what I can buy?
Regular Cleaning Supplies include:
Pine-Sol or Lysol liquid disinfectant
Comet, Ajax or Bon Ami Powdered or liquid cleanser
Vinegar or other window cleaner
Wood polish or Orange or Lemon Oil
Simple Green liquid all-purpose cleaner
Easy-Off Oven cleaner
Mr. Clean Magic Eraser
Liquid Dish Soap
Laundry soap, bleach and fabric softener if you would like laundry washed.
Environmentally Safe Supplies include:
Baking Soda - cleans, deodorizes, softens water, scours.
Soap - unscented soap in liquid form, flakes, powders or bars is biodegradable and will clean just about anything. Avoid using soaps which contain petroleum distillates.
Lemons or lemon juice - one of the strongest food-acids, effective against most household bacteria.
Borax - (sodium borate) cleans, deodorizes, disinfects, softens water, cleans wallpaper, painted walls and floors.
White Vinegar - cuts grease, removes mildew, odors, some stains and wax build-up.
Washing Soda - or SAL Soda is sodium carbonate decahydrate, a mineral. Washing soda cuts grease, removes stains, softens water, cleans wall, tiles, sinks and tubs.
Isopropyl Alcohol - is an excellent disinfectant.
Cornstarch - Used to clean windows, polish furniture, shampoo carpets and rugs.
Essential Oils - Terrific for cleaning and deodorizing. Lemon, Orange, Tea Tree, Lavender ( Available at Wal-Mart, Trader Joe`s and online at: http://www.wfmed.com/ )
Hydrogen peroxide - kills mold, whitens whites and removes stains, cleans cutting boards and counter tops
Olive Oil - Great for wood and polishing
Additional Personal Supplies for your home
Mop - Quickie Lysol Self Wringing is the best
Wide angled Broom and Dust pan
Vacuum and bags
12 White Bar towels - square
Sponges with no-scratch textured side (3)
Squeegee for shower doors/windows