Q. How did you get started doing this type of work?
A. In 1989, I was newly married and seeking employment when I found Anna. Anna was a business owner of a small housekeeping company which I went to work for part-time. Over the first year and a half with Anna I became interested in the prospect of running my own housekeeping business one day and begin to ask her questions. Anna trained me and taught me the ropes of the business. Although my mother was a spectacular and very detailed housekeeper which trained me very well, Anna was able to teach me more about the business end. By 1991, I had built my business based on a family and friend network. In 1996, I became licensed and held my clientele full time in Silicon Valley, California for homeowners and real estate agents alike. Four years later, I moved my business to the greater Portland area of Oregon and today in 2015, I focus my services in meeting the needs of clients in Colorado. Currently I am near completion of a business management degree in July, 2015 and my goal for Eco Housekeeping over the next three years is to become fully functional on the dependence of highly trained housekeeping professionals who will carry on to provide the same high quality service I have provided for over 25 years. I may then focus my energy on continued estimates, business management and in assuring customer satisfaction as I do today.
Q. What types of customers have you worked with?
A. Most commonly services requested are deep-cleaning, move in/outs and tailored services. Although I have regular housekeeping clients who utilize Eco Housekeeping and organization services, there is a demand for a service that will meet the individual needs of a client, without being accessed the extra cost for a specialized service which many large companies charge extra for. Eco Housekeeping aims to complete estimates within the first 72 hours and urgent requests within 24-48 hours. All services are guaranteed which is one of the perks of a specialized service business like ours.
Q. What advice would you give a customer looking to hire a provider in your area of work?
A. I would recommend getting a contract for services, check available references and keep good open communication with your service provider by confirming appointments, special instructions or in making cancellations.
Q. What questions should customers think through before talking to
professionals about their project?
A. I look at the service I provide as "service". It is not a job, it is not a chore. The company I run was built on the desire to help others and meet peoples needs with the hope that I would be able to make a living from it. I have been blessed in several areas in life but one of the most impressionable experiences I have come from the self-gratification I get through my career. In knowing that I chose the field I am in and that I still desire to provide residential and commercial housekeeping and organizations services tells me that I am in the right line of work. I trust that I will be used to touch lives and help those in need. I never take a client for granted as I know that life paths cross for purpose and I am also grateful and thankful for all business that comes to me.