Jess is a fantastic carpet cleaner and a great guy. He arrived on time, explained what needed to be cleaned, including spot removals, and performed his work exactly as quoted - actually above and beyond. I've used other carpet cleaners in the past, but Prowash Plus cleaned my carpet better than any of them. I have 20 year old carpeting and his cleaning makes it look brand new - truly amazing. He's very thorough. Thankfully, too he doesn't try to sell you extra "stuff" like Stanley Steamer or some of the others. Plus, the carpets after his cleaning have less moisture residue than the other companies. So his process not only cleans better but also removes the excess water more efficiently. Jess is a really nice person and someone you can trust wholeheartedly.