Key Concepts Landscape Maintenance

Portland, OR

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About this pro

How does your service stand out?

Our goal is to exceed our clients expectations.

What do you enjoy about the work you do?

Meeting the clients to gain clarity of their needs.

Location

Portland, OR 97206

Times hired on Thumbtack

140

Reviews

77 Reviews
  • Matt T. Jul 20, 2016
    Multi Service Lawn Care
    Verified Review
    Initially I was contacted quickly and a reasonable price was agreed upon but then no one showed up to perform any of the work.
  • Pete M. Jul 18, 2016
    Outdoor Landscaping
    Verified Review
    Errin provided a quote quickly and the quote provided enough flexibility to handle some possible changes - which we needed. The crew arrived on-time, easy to work with and worked hard throughout the one day job. Results were satisfactory. I would hire them again without hesitation.
  • Stephen A. Jul 12, 2016
    Multi Service Lawn Care (Recurring)
    Verified Review
  • Matt T. Jul 20, 2016
    Multi Service Lawn Care
    Verified Review
    Initially I was contacted quickly and a reasonable price was agreed upon but then no one showed up to perform any of the work.
  • Pete M. Jul 18, 2016
    Outdoor Landscaping
    Verified Review
    Errin provided a quote quickly and the quote provided enough flexibility to handle some possible changes - which we needed. The crew arrived on-time, easy to work with and worked hard throughout the one day job. Results were satisfactory. I would hire them again without hesitation.
  • Stephen A. Jul 12, 2016
    Multi Service Lawn Care (Recurring)
    Verified Review
  • Kate J. Jul 9, 2016
    Weeding
    Verified Review
    Hired to do light weeding, pruning and pressure washing. I had walked through with Errin and explained everything we needed done and that we had an infant so to have them call when they arrived so our dog wouldn't bark. Really poor communication thereafter as the crew didn't show up when they were supposed to, came the next day but didn't call and woke the baby up, and they had no idea what they were supposed to do. They didn't seem to know how to prune our small pear tree and rose bush, had to ask what we wanted which is fair but at the same time aren't they're supposed to be the professionals and know how- that's why we hired them. They also dug up a huge portion of ground cover that we had told Errin not to touch and they also pulled up a strawberry patch we had been getting to grow for a few years. When we look to get service done I don't expect to have to shadow the crew- what if weren't even home? Otherwise the cleanup and weeding was done nicely and they were really nice but paid a lot of money for it to not go as we would have hoped.
  • Brian J. Jul 8, 2016
    Multi Service Lawn Care
    Verified Review
    Great job, would hire again. Thanks!!
  • Marcia F. Jun 26, 2016
    Sod Installation
    Verified Review
    They did an excellent job of tilling and leveling the ground and installing a sod lawn. I would give them a 5 except that they mixed up the date. We expected them on Tuesday and they didn't come until Friday.
  • Sam H. Jun 9, 2016
    Sod Installation
    Verified Review
    Errin's team installed our front lawn sod quickly and did a great job doing so. Will recommend them to our friends and neighbors.
  • Sam N. Jun 8, 2016
    Outdoor Landscaping
    Verified Review
    Professional. On schedule. On budget.
  • Collin R. Jun 2, 2016
    Lawn Mowing and Trimming
    Verified Review
    The work done on our quite over grown front and back yard is absolutely fantastic. The crew showed up and in an incredibly fast manor solved our serious backyard overgrowth problem. Highly recommend and looking forward to hiring these guys again when we decide to put in some new plants.
  • Carolyn L. May 27, 2016
    Multi Service Lawn Care
    Verified Review
    Well, considering I was so overgrown, they did an awesome job of getting it to a managable length again. They cleared out a couple of overgrown areas and I am thankful.
  • Sara A. May 24, 2016
    Multi Service Lawn Care (Recurring)
    Verified Review
    When they arrived they were great but I couldn't rely on them showing up :(
    Replied to Sara A. - May 24, 2016

    Sara, you are absolutely right! We inadvertently omitted her maintenance from the schedule. We trained new staff and switched over to a new system this month. So sorry that you were caught in the middle. Until you find a new crew, we will gladly do a maintenance free of charge. I know that doesn't make up for the frustration but, it may help. Errin

  • neal r. May 20, 2016
    Outdoor Landscaping
    Verified Review
    I thought it was high for the work $500, Two or three pieces sod and a few bags of mulch, my misunderstanding I will get quotes writing from everyone before work starts.
    Replied to neal r. - May 21, 2016

    Neal, I'm so sorry to hear that you were unhappy and gave us a negative review. I feel like I need to share my point of view for my future customers. Following is the quote we provided for you: "Hi Neal, The bid for your project is $400. To include soil amendment, grading and installation of 60 sq ft of sod. We have you scheduled for Friday, May 6th. Thank you. Errin" In addition, you requested we add bark dust to your bed area. We agreed on an additional to $100. We also planted 4 plants that you had purchased at no additional charge. I had no idea that you were unhappy at all and wish that you had brought that to my attention. Errin

  • Dave S. May 13, 2016
    Gardening
    Verified Review
    Thank to Key Concepts for an awesome landscaping job in Sherwood. Errin and his crew did an excellent job, quickly and at a fair price. Very pleasant to work with. We would definitely hire Key Concepts again and suggest you do too!
  • Alex T. May 13, 2016
    Outdoor Landscaping
    Verified Review
    Errin came out and gave me a quote in a timely manner and provided some suggestions for a simple project(sod and pavers) in a small side yard. Then provided me with the detailed quote the next day and followed up with in the next day or two with a scheduled 1 week out. This was faster than expected. The crew showed up on time a week later. Dustin and Justin were detailed oriented and took the idea and just went for it even making some executive decisions (I was unavailable at times)on the design because of practical reasons that were not encountered for during the initial conceptual phase. The end result is great and they finished by noon. My yard is actually usable now and my family loves spending time out there!
    Replied to Alex T. - May 21, 2016

    I agree, I have an awesome crew! Thanks Alex, it was great working with you as well. Errin

  • Ada A. May 9, 2016
    Outdoor Landscaping
    Verified Review
    Errin gave a complete and great bid. The crew came on time and did the job in one day instead of two. They were professional and our lawn and landscaping look wonderful! We would hire again.
  • Reva L. May 3, 2016
    Sod Installation
    Verified Review
    Errin Jacobs offered us a good price and did what he said he would do: light repair on existing sprinkler heads, removal of old sod from parking strip, installation of new sod on parking strip, and TLC on another existing patch of lawn. We found him personal, professional and reliable, and patient with our questions and requests.
  • Gary M. May 1, 2016
    Sod Installation
    Verified Review
    Errin and Key Concepts did a great job prepping the back yard area and laying out the new sod. We love our new lawn.
  • Deana D. May 1, 2016
    Lawn Mowing and Trimming
    Verified Review
    Erinns guys came yesterday and weeded, cleared, removed the debris and blew the walks. They were great, really professional and nice. The only issues I have are: 1 we hadn't agreed upon a day or time and Erin's guys showed up yesterday ready to work. I was caught off guard and sent them away. I texted with Erin and they came back. And we're great. 2. A couple of things I had negotiated with erin like moss removal, didn't get done as the guys said it would require power washing and cost an additional 125. I thought that was part of the negotiated fee. So--Erin's not a great communicator but his workers are great. Mixed review.
  • Adam K. Apr 28, 2016
    Multi Service Lawn Care (Recurring)
    Verified Review
    Errin was great to work with. He was prompt in communication, came out and provided a bid within a timely fashion and when there were a couple of items that needed to be corrected, he has the team out next day. Very satisfied with the quality of work.
  • Cheryl M. Apr 28, 2016
    Outdoor Landscaping
    Verified Review
    Errin was great to work with! His crew did a great job for me.
  • Ursula K. Apr 25, 2016
    Mulching
    Verified Review
  • Jessica B. Apr 14, 2016
    Tree Trimming and Maintenance
    Verified Review
  • Darick D. Apr 14, 2016
    Multi Service Lawn Care (Recurring)
    Verified Review
    Errin's guys showed up on time and did an outstanding job in record time.
  • Payne G. Apr 11, 2016
    Lawn Mowing and Trimming
    Verified Review
    Hired for one-time basic lawn care with the potential for bi-monthly servicing. Team ended up being available earlier than expected, did a great job and good communication when some snags were hit.
  • Jessica W. Apr 6, 2016
    Multi Service Lawn Care
    Verified Review
  • Kelly R. Apr 3, 2016
    Sod Installation
    Verified Review
  • Emily M. Apr 3, 2016
    Leaf Clean Up (Recurring)
    Verified Review
    4.5 Stars - Total yard clean up - done quickly and all the debris hauled off. Missed a couple of weeds but I'm sure they'll get them next time :)
  • Talisha Z. Mar 31, 2016
    Outdoor Landscaping
    Verified Review
    Errin and his crew were wonderful. Respectful, detailed oriented and reliable workers. I would hire them again if ever needed. Thank you guys.
  • Rachel F. Mar 21, 2016
    Sod Installation
    Verified Review
    Errin and his crew were great and worked with us on a very short timeline. I would highly recommend him.
  • Dave D. Mar 17, 2016
    Multi Service Lawn Care
    Verified Review
    Hired Errin to do some branch cleanup from trees I had pruned. He was prompt, efficient, and exceeded expectations, cleaning up a bunch of debris beyond what was requested. Wouldn't hesitate to hire again.
  • Christina L. Mar 11, 2016
    Outdoor Landscaping
    Verified Review
    Renew river stones in driveway, get rid of weeds.
  • Jamie H. Mar 11, 2016
    Multi Service Lawn Care
    Verified Review
    I was impressed at first when Errin showed up on time for the bid, exactly to the minute. He had some input on what needed to be done and that was great. Once we scheduled a time, he no showed. I had to text him and he asked if we could do it the next day. He was apologetic, but the fact I had to reach out to him through me off. His crew showed up the next day but he didn't. I had to explain again what I wanted done. His crew did a great job and were very fast. I was impressed with the work, but not a great experience behind the scenes. I have not heard from Errin again after the service was done.
  • Kelvin P. Mar 6, 2016
    Multi Service Lawn Care (Recurring)
    Verified Review
    The job was done to satisfaction
  • Derek C. Mar 5, 2016
    Shrub Maintenance
    Verified Review
    Job was done day after contact and price was very competitive. Would hire again.
  • Bradley B. Mar 3, 2016
    Outdoor Landscaping
    Verified Review
    Great work. Guys worked quickly and did nice job cleaning up. Planted 15 hedges and in case the ground rejects one/more of them, he offered to have replaced.
  • Jamie R. Mar 3, 2016
    Sod Installation
    Verified Review
    We hired Errin and his crew to install approx. 5200 sq. ft of sod in our backyard. To accomplish this they had to remove the existing grass, grade and level the dirt, til the soil, spread a layer of compost, and then lay the sod. This was a 4 day job--definitely not a small task--and Errin and his team did an absolutely incredible job. Errin was great with communication throughout the entire project. His team was always on time, very polite, and they left the patio clean each day. We have a beautiful backyard now and couldn't be happier with the results. We will definitely hire them for all of our other landscaping projects. Highly recommended!!!
  • Laura C. Mar 1, 2016
    Roof Cleaning
    Verified Review
    Errin and his team cleaned the mods on my roof in less than hour! So fast, affordable, and willing to use biodegradable miss removal at my request.
  • Susan M. Jan 28, 2016
    Outdoor Landscaping
    Verified Review
    Erin responded quickly and showed up in person to discuss the project. His workers were charming young guys who communicated well and were very professional.
  • William V. Jan 26, 2016
    Gutter Cleaning and Maintenance
    Verified Review
  • Maryam L. Jan 10, 2016
    Outdoor Landscaping
    Verified Review
    We are putting our house on the market, and we needed the yard and areas around the house tidied up. Errin and his crew did a great job. They were fast, the yard looked great, and he was professional. I'd hire them again!
  • Nicole M. Dec 29, 2015
    Outdoor Landscaping
    Verified Review
  • Elena N. Dec 28, 2015
    Gutter Cleaning and Maintenance
    Verified Review
    Great experience! They came on very short notice during a storm and cleaned the gutters and fixed one that was broken all at the agreed on price. We'd hire them again for sure.
  • Jason W. Dec 15, 2015
    Junk Removal
    Verified Review
  • Arron C. Dec 4, 2015
    Leaf Clean Up (One Time)
    Verified Review
  • Sheryl L. Dec 2, 2015
    Leaf Clean Up (One Time)
    Verified Review
    Key Concept Landscape Maintenance did a very nice job for us today. It was very nice Errin remembered all of the small details we spoke about a few days ago, when we set a price for the job. We will use his company for other jobs later next year. Ron & I are a very happy customer!
  • James S. Nov 26, 2015
    Leaf Clean Up (One Time)
    Verified Review
    Job was done right. might have been a teeny bit cleaner with a broom but the hard work was done well. Because I wanted it done quickly, I paid a bit more than I might have if I'd been free with scheduling. Overall a good service I'll use again!
  • Barbara M. Nov 12, 2015
    Gardening
    Verified Review
    Errin and his team came and replaced some arbor vida, moved a plant and cleaned up the garden beds around our large yard. They were fast and thorough. We'll be hiring them again.
  • Eric B. Nov 5, 2015
    Outdoor Landscaping
    Verified Review
    Errin and his team did a great job landscaping a property that I manage. The yards were totally over grown. Errin had the place cleaned up and looking good. And for a very reasonable price too.
  • Chris M. Oct 17, 2015
    Outdoor Landscaping
    Verified Review
    They cleaned up yard.
  • Paul S. Oct 15, 2015
    Lawn Mowing and Trimming
    Verified Review
    Job went better than expected. The crew listen to my request and explained just what they were going to do and did it. Thanks for a good job! Paul
  • Richard C. Oct 8, 2015
    Lawn Mowing and Trimming
    Verified Review
  • Vicki L. Oct 8, 2015
    Multi Service Lawn Care
    Verified Review
    Nice guy, but no show today, no call, we called, said he was going to call and let us know we were too far away. But he came here to give us a bid . . . .? Thanks but . .
    Replied to Vicki L. - Oct 9, 2015

    I did offer to do the maintenance for free next week to give you a chance to find someone else. You said you had someone, "it was know probably". Sorry you're disappointed.

  • Brycen B. Oct 6, 2015
    Property Cleanup
    Verified Review
    Errin and his crew did a great job with a property clean up project. Saul did an outstanding job of trimming and the other guys worked hard hauling what was needed away. I would hire them again in a heartbeat!
  • Kelsey A. Oct 3, 2015
    Lawn Mowing and Trimming
    Verified Review
    I contacted him on a Wednesday. He came Thursday for a free quote and did the job on Friday. The yard looks great! I am hiring for a bimonthly maintenance now.
  • Aaron G. Sep 14, 2015
    Outdoor Landscaping
    Verified Review
    Prompt, professional and thorough. Saul did a great job on my yard cleanup and hedge trimming. Completed everything the next day after we spoke.
  • Susan J. Sep 7, 2015
    Sod Installation
    Verified Review
    Erin and his crew did a fabulous job renovating a small backyard and laying new shade tolerant sod. They always showed exactly when they said they would and did great work at a fair price. They even were able to schedule in my job sooner than I had expected, which made it all even better. I was very impressed with the whole experience and would recommend Key Concepts without reservation.
  • sherry b. Aug 25, 2015
    Sod Installation
    Verified Review
    Had 500 sq feet of sod put down. Recently had a tree removed so there was a mess with the stump. They hauled away the soil full of the chopped stuff, laid down sod and really did an excellent job. Also re spread some of the bark ( not in the bid) when we took out some gras that was on a hill. Very pleased and would use them again.
  • Dustin M. Aug 9, 2015
    Property Cleanup
    Verified Review
  • Matt W. Jul 28, 2015
    Lawn Mowing and Trimming
    Verified Review
  • Luis M. May 13, 2015
    Tree Planting
    Verified Review
    These guys did a great job. They were on time, had a great price and left my property looking amazing.
  • Samantha M. Apr 24, 2015
    Lawn Mowing and Trimming
    Verified Review
    I'm happy with Key Concepts and have hired them on for regular maintenance too! :)
  • Nicole K. Apr 13, 2015
    Outdoor Landscaping
    Verified Review
  • Abbie S. Apr 1, 2015
    Lawn Mowing and Trimming
    Verified Review
    I met with Errin on 3/31 to discuss my needs, very professional and polite guy. Two workers came today (4/1) they were also very professional and polite. Great job! Would highly recommend this company. =)
  • Liz S. Mar 5, 2015
    Tree Planting
    Verified Review
    Hired to trim our hedges. Showed up on time and did a great job. Would recommend to anyone needing yard work!
  • Kortni B. Feb 19, 2015
    Junk Removal
    Verified Review
    Errin was awesome. The garage looked great when they were finished!
  • Alissa C. Feb 19, 2015
    Outdoor Landscaping
    Verified Review
    My landscaping has not happened yet, but so far Errin has been great to work with and his prices are fair.
  • Kirk S. Feb 13, 2015
    Lawn Mowing and Trimming
    Verified Review
  • Jazzmin T. Feb 11, 2015
    Outdoor Landscaping
    Verified Review
    Great first experience. The day of the scheduled job the owner called to confirm the crew start time. The crew was thorough and addressed the areas of concern in my yard. Hauling and disposal was included in the work quote. Would definitely refer this business to friends and associates.
  • Chelsea C. Jan 24, 2015
    Lawn Mowing and Trimming
    Verified Review
    Did an excellent yard clean up and haul away of debris at a very reasonable price. Would recommend highly. Very prompt, professional and polite.
  • Kevin H. Oct 27, 2014
    Lawn Mowing and Trimming
    Verified Review
  • Patty P. Sep 26, 2014
    Lawn Mowing and Trimming
    Verified Review
  • Allie R. Sep 3, 2014
    Tree Planting
    Verified Review
  • Larry D. Jun 5, 2014
    Tree Planting
    Verified Review
    Errin sent two of his young workers out - two days early to be exact. They were great!!! They knew what they were doing with the work I needed done. And they cleaned up after all the trimming. The yard looked great when they left. I have the highest praise for Shawn and Cameron. You can't go wrong by hiring Errin and his company. In fact, they are coming back to do another small job for me. A++
  • Charity K. May 9, 2014
    Lawn Mowing and Trimming
    Verified Review
    Errin was very responsive and came out to our house for an in-person quote within a day of my Thumbtack post. His pricing seemed fair and I accepted his quote after meeting with a few other providers. Rather unexpected I had an sudden need for his services and Errin was able to fit us in basically with a day's notice. The work was performed quickly and the yard and shrubs looked excellent when complete. I will be working with his company on a regular bi-weekly basis and look forward to easier upkeep this summer.
  • Ann M. May 4, 2014
    Lawn Mowing and Trimming
    Verified Review
    Errin called and came over the same day and provided me an estimate that I accepted.
  • Jim R. May 1, 2014
    Sod Installation
    Verified Review
    The rule of thumb when getting work done is to pick 2 of 3: Good, Fast, and Fairly Priced. Key Concepts hit the trifecta with the sod install and landscape maintenance they did for us a few weeks back. I feel like I'm in a golf course. Highly recommended.
  • Lynn S. Mar 28, 2014
    Tree Planting
    Verified Review
    He gave me an estimate immediately, arranged to do the job the next day. It was a wonderful job, well worth the money and I intend to hire him to do some other work for me. What a joy!!! Can't say enough good things about him!!!