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In any situation where you find yourself needing a lawyer, one is already starting from an uncomfortable position: you want to feel informed, that you're understood, and that your lawyer has your back. I felt very much at ease working with Cooper and Jason at Staterra Law. Cooper is quite personable and very easy to talk to. I felt heard and understood every step of the way. I especially appreciated Cooper's style of writing: all her documents were in plain easy-to-understand English, and not laden with legalese. Cooper also made the special effort of asking questions to ensure that I understood what it was we were doing and she was very patient in explaining things to me. I highly recommend working with Cooper and the folks at Staterra Law for your business startup needs.May 9, 2018
Intellectual Property Attorney
Cooper Warner, You’re really exceptional at following up with me so as to ensure I’m never left in the dark. Keep it up! I look forward to working with you again soon!Jul 9, 2018Verified
License Type: Attorney (WA)
License Type: Attorney (OR)
- What should the customer know about your pricing (e.g., discounts, fees)?At all times, I aim to be as transparent as possible regarding fees and billing. I make sure I provide my clients with realistic quotes and ALWAYS communicate with my clients if I anticipate exceeding my original estimate. Also, whenever possible, I work on a flat-fee basis. This is a sure way to remove any surprises.
- What is your typical process for working with a new customer?I always connect with a potential client, first, in-person or over the phone. This allows me to learn more about the kind of legal assistance a potential client needs and ensures that I am suited to do the job. Provided a client wishes to move forward, I then send the client an Engagement Agreement, a document that formalizes the relationship and includes important details like the services I'm going to provide and the terms of payment. Once that Agreement is signed, then I either converse more with the client or get to work.
- What types of customers have you worked with?The majority of my clients are start-ups and small businesses.