When You're Not There Pet Care

Portland, OR

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About this pro

How does your business stand out?

I have worked in the veterinary field from 1999 - 2014 as a Veterinary Technician Assistant and as an Administrator. I have worked in Feline Only Veterinary practices for 7 of those years and am adept at handling, caring for and administering medications for many small mammals. My specialty is feline care and small "pocket pets" including hamsters, rats, guinea pigs, rabbits and hedgehogs. I have over 34 years experience and skills working with dogs; both big and small. Due to health issues of my own, I care for the smaller, less gregarious dogs. Large and excitable dogs are handled by back up Independent Contractors.

What do you enjoy about the work you do?

I love bonding with both my clients and their pets. We become like family. I treat your pets as I do my own. I can "read" pets very well and try to interact with them on their individual level of comfort. I respect your home and your pets while I am contracted for services. It pleases me to have happy clients and pets!
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Location

Portland, OR 97224

Background check

Complete

Years in business

15

Number of employees

1

Times hired on Thumbtack

37

Reviews

18 Reviews
  • Larry G. Mar 16, 2017
    Pet Sitting
    Verified Review
    After the meet n greet it was a no brainer. Wendy was awesome with my 100 lb. Dane/Pit mix. She walked him daily, played ball with him, and stayed overnight. Wendy sent me daily updates and pictures and even vacuumed before I returned from a long weekend. I would recommend Wendy from WYNTPC to take care of your large breed dog!
    Tracy S. Mar 17, 2017

    Thank you for the wonderful review, Larry! I know Wendy loved caring for Frankie! I'm so glad that we were able to provide the care you needed! Tracy

  • Betsy S. Oct 25, 2016
    Cat Sitting
    Verified Review
    Shy Katie
    I knew my shy kitty was in good, experienced hands. Although she had never been left for five days before, she bounced back quickly. Everything was neat and tidy, which I really appreciated.
    Tracy S. Oct 26, 2016

    Aww! Thank you Betsy! Katie is a kitty that needs extra reassurances due to her long ago past.. I always respect super shy cats and their needs for me to go super slow in their environment. I know in time, she will show less fear with strangers. Tracy

  • Laurie S. Oct 20, 2016
    Cat Sitting
    Verified Review
    In home Pet care! Our first professional we used.
    Tracy kept us informed and sent photos of our kitties. She e-mailed us with concerns (due to alarm system spontaneous going off so we could try to help her with that) our cats were happy and healthy when we arrived home. Everything was in order and cleaned up. I was very content that our cats were in good hands!
    Tracy S. Oct 20, 2016

    Thank you Laurie & Tim! Although we had alarm issues and a major storm and wind event; the cats and I enjoyed our time together! Tracy

  • Anne L. Aug 1, 2016
    Cat Sitting
    Verified Review
    When You're Not There Pet Care - was fabulous. My cat got excellent care and attention. Tracy was wonderful, she emailed pictures and daily messages so I could keep up on what my cat was doing.
    Tracy S. Aug 1, 2016

    Aww, Thanks so much Anne!! Izzy was a wonderful, sweet kitty to care for! Tracy

  • Tanya B. May 31, 2016
    Cat Sitting
    Verified Review
    Tracy was great! Responsive and professional, she did a great job with the cats!
    Tracy S. Jun 1, 2016

    Thank you for your review, Tanya! I loved sitting for Blinky and Charles; they were so sweet and playful! Tracy

  • Jennifer M. Jan 10, 2016
    Cat Sitting
    Verified Review
    Wonderful and professional! My cat is 18 years old and requires medicine twice a day. When I came home my cat was happy, healthy and not stressed! Tracey is awesome! She plays with the cats, brings them toys and treats, and posts pictures/updates on Facebook (if you so chose) and via text. Lovely note and report card waiting for me when I came home. Will use her service again in 2016.
    Tracy S. Jan 10, 2016

    Thank you so much Jennifer! I loved meeting both you and Chester and look very forward to visiting him and spoiling him this spring! Tracy

  • Thea M. Jan 6, 2016
    Cat Sitting
    Verified Review
    Wendy and Tracy made sure our cat was well cared for and it is clear that they live animals and their career in taking care of them!!
    Tracy S. Jan 6, 2016

    Thank you so much Thea! We strive to please each and every owner and their pet(s)! Tracy

  • Leslie C. Aug 18, 2015
    Cat Sitting
    Verified Review
    Tracy stayed overnight for 10 days with our 3 cats, and they were thrilled! (And so was I!) I think they were disappointed when I came home!!! Tracy was amazing, and the cats & I can't wait to see her again :-)
    Tracy S. Aug 19, 2015

    Aww! Thank you so much Leslie!! I enjoyed my stay at your beautiful home & property. The cats were a delight and I would love to sit for them again, anytime! Thanks! Tracy

  • Sandy J. Jul 6, 2015
    Pet Sitting
    Verified Review
    Tracy did an awesome job, playing with my kitties and keeping them appropriately fed and watered! The photos online were very comforting and it was good to see them having fun! Thanks Tracy, and we'll be using your services again!
    Tracy S. Jul 6, 2015

    Thank you so much Sandy! I am very happy you are pleased! The girls were wonderful and I look forward to caring for them again soon! Thanks!! Tracy

  • Wendy V. May 5, 2015
    Pet Care
    Verified Review
    Tracy was professional and caring when we met. I felt good about leaving my pets in her care.
    Tracy S. May 8, 2015

    Thank you Wendy! It was wonderful to meet you, Tabby & China! They are beautiful girls! Tracy

  • Lori B. Mar 24, 2015
    Pet Sitting
    Verified Review
    Tracy watched our older cat Tiger who is a bit shy at first. She allowed him to ease into his usual friendly behavior. When we got home after 5 days everything was clean and she had written notes for us letting us know how he did while we were gone. She also posted pictures of Tiger while were gone on her website for us to check in, seeing a relaxed lazy kitty we knew he was in good hands!
    Tracy S. Mar 26, 2015

    Thank you Lori! It was a pleasure to meet you and Carlo and Tiger! So glad Tiger and I did so great for his first time being pet-sat! He was a sweetie! Tracy

  • Deb Q. Jan 3, 2015
    Pet Sitting
    Verified Review
    I have 2 older dogs who needed extra care and one Sheltie with lots of energy while I was away for Christmas. Tracy had the perfect gal (Emily) who take amazing care of my doggies while I was away. I highly recommend WYNTPC!
    Tracy S. Jan 3, 2015

    It was a pleasure Deb! Both Emily and I enjoyed meeting you and your sweet pups! So glad that they all did so well together over the holiday! Thank you!!

  • Dawn M. Nov 20, 2014
    Pet Sitting
    Verified Review
    Tracy was great. She took good care of my kitten while I was away and even trimmed his nails! I will definitely use her again.
    Tracy S. Dec 4, 2014

    Thank you so much Dawn! You know how much I have enjoyed your little fellow!

  • Melinda B. Oct 14, 2014
    Tracy came by the house 5 times over 3 days (30 min per visit) to spend time with my cats. One cat had been sick with urinary tract issues. She was familiar with this problem and knew what symptoms to watch for. In addition, the cat also suffers separation anxiety and got sick the last 2 times I went out of town (sadly, I'm not kidding about this). She made sure they had enough clean water and food, cleaned the litter box, and played with them. She even brought one of her own toys, which my cats loved. My cats did well while we were gone.
    Tracy S. Oct 22, 2014

    Thanks so much Melinda! We all had a great first visit for your vacation!

  • Rick W. Sep 19, 2014
    Pet Sitting
    Verified Review
    I called Tracy told her what I was thinking . She came right over for a meet & greet. Sammy my little dog loved her right away, I liked her too. She was very professional & knew her stuff. I have used her several times & when I do I have no worries. I recommend her highly. I will be using her again.
    Tracy S. Oct 22, 2014

    Thank you Rita & Mike! Sammy is a pleasure to care for!

  • Leyenda L. Jul 9, 2014
    Tracy and Marcus make a great team! Tracy has experience and knowledge which makes her very capable of handling all situations. Marcus gives affection to animals which makes it a special outing. And most important, they are super reliable!!
    Tracy S. Jul 12, 2014

    Thank you so much Leyenda! We love helping you take care of your beautiful boy, Rodger!

  • Kristi M. Jul 8, 2014
    Pet Sitting
    Verified Review
    Tracy took care of my 3 cats, plus my feral momma that I feed. Two of my cats are very skittish and she did a great job taking care of them. My cats are a little high maintenance, and need Feliway sprayed around the house, which she took care of nicely. I was nervous since I have never used a service like this before, and I would totally use her again. She came and met me first, sent me text messages and pictures of my 1 cat (the only one who actually reveals herself!) while I was away. I highly recommend Tracy, and think her prices are absolutely affordable!
    Tracy S. Jul 12, 2014

    Thanks so much for the kind words Kristi! I know having "scaredy cats" can be difficult, but like I always say, I move at their level of comfort and never seek them out if they don't want to be sought out! I knew everyone was fed and happy and am so pleased that you were too! Looking forward to meeting the others next time!

  • Kris S. Jun 9, 2014
    Pet Sitting
    Verified Review
    Tracy was prompt getting back to us and quick to set up a meet and greet. Very professional, looking forward to working with her!
    Tracy S. Jun 9, 2014

    Thanks so much Kris & Jim! Can't wait to sit for your 4 kitties! =^..^=

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?
My pricing is based on length of the visit for the pet(s) and the distance from my home location in Tigard. I have 20 minute visits, 30 minute visits and overnight visits. (12 or 16 hours) Depending on where a client lives; there are "Zone Fees" as well. I currently service Tigard, Tualatin, Lake Oswego and parts of SW Portland and parts of Beaverton.
What is your typical process for working with a new customer?
My typical process for working with a new client is for them to decide what type of visit (20 minutes, 30 minutes or overnight) that their pet needs and to find out where they live. We will generally speak by phone to go over what their specific needs are for their pet(s), then set up a 15-30 minute Meet n Greet session at their home to meet the client, the pet(s) and get the 'lay of the land' in their home. It is at the Meet n Greet session where I receive a key to the home, a filled out contract for services and payment for the visits.
What education and/or training do you have that relates to your work?
While working in veterinary medicine for the past 15 years as an administrator and an assistant technician, I took about 15 hours of Continuing Education courses relating to pets, clients and disease processes. These were not required for my position and they were voluntary. I was very interested in hospice care and end of life care for ailing pets.
How did you get started doing this type of work?
Working in veterinary medicine has shown me that many pet owners do not have the experience level to medicate their pets. Offering to do this to help them just came naturally. Most of the pets that I watch are not medicated, but clients like knowing that someone who has the experience and training is watching their furkids.
What types of customers have you worked with?
I do drop in care for cats and dogs. Generally I do 30 minute visits with a pet, to feed and / or medicate and clean litterboxes or take a dog for a walk / potty break. I pick up the mail, water plants, do pet related dishes and ensure that your home does not look vacant. I have also started offering overnight care as well.
Describe a recent project you are fond of. How long did it take?
I think what gives me the most pride in my job is that pets come to trust and care for me. Cats are my specialty and there are a few that are hesitant with someone new in their home while Mom & Dad are gone. I had a new job, 2 kitties, one bold and one a "fraidy cat". Visit one, sweet talking to kitties while putting food and water out. Went and sat on couch and within 10 minutes time, the "fraidy cat" was sitting at the edge of the couch, looking at me. She was up on the couch, sitting next to me the very next visit.
What advice would you give a customer looking to hire a provider in your area of work?
Meet everyone you talk to. Look up their information on line, get the client testimonials, call past clients for their impressions. Go with your gut. Know who is coming into your home. Know that this person should be 150% trustworthy, honest and reliable.
What questions should customers think through before talking to professionals about their project?
That finding someone to care for your pets is more than about finding a warm body (ie the kid next door) for free. Working in veterinary care has provided me an opportunity to learn about the behavior concerns, actions and health conditions of animals. Knowing that an increased output in urine in a cat's litterbox is a cause for concern. Knowing that a dog not wanting to eat his food for the 3rd day in a row, is a way of telling me something is wrong.