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Communication is very bad---No way to talk to installer before work--All arrangements must be made by internet and that is totally inadequate. Work order not accurate and incomplete. Installer had no real idea what exactly was to be done. In addition he was 3 hours late.. and was confused about HOW to complete job.Aug 30, 2019Verified
They arrived exactly on time, installed, and tv hasn’t fallen down, so I think they did a fine job.Mar 3, 2019Verified
Brian did a great job! Couldn't believe how fast and efficient they were on the installation. Received several phone calls notifying me of the next steps and received phone numbers and who to call if there were any problems! Would recommend!Jun 1, 2019Verified
Shah llc came to help me install, sent by best buy, the two gentlemen were very efficient and professional, was done in 45 min to 1 hr, helped clean up as well.Apr 7, 2019Verified
I was given an install date of 10/25/2019 between noon and 4 pm; at around 2:30 the installer called to tell me he was running late and would it be okay to be closer to 4:30. I said that would be fine and he then asked where I had purchased my dishwasher...when I said I had already told the people I spoke with that it was purchased at Costco. At the time, the installer says he is unable to install it since I did not purchase it from Best Buy. Due to being a weekend now, I am unable to get another installer. The dishwasher has been sitting in the middle of my kitchen since 10/24/2019 and I am still w/o someone to install it. For someone to call just before they are do to do the work is inexcusable and speaks poorly for their company. As one who installs for Best Buy, I will no longer patronize the Best Buy stores.Oct 28, 2019Verified
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- What is your typical process for working with a new customer?We are happy to talk to you over chat or phone to discuss and schedule your service.
- What education and/or training do you have that relates to your work?Our work is performed by trained professionals who are licensed and insured.