|Monday||8:00 a.m. to 7:00 p.m.|
|Tuesday||8:00 a.m. to 7:00 p.m.|
|Wednesday||8:00 a.m. to 7:00 p.m.|
|Thursday||8:00 a.m. to 7:00 p.m.|
|Friday||8:00 a.m. to 7:00 p.m.|
About this pro
They were quick to respond and quick with proposal. The work was greatMay 2, 2018Verified
UPDATE: I wanted to leave my initial review (text) and provide an update - including increasing the original three (3) stars to five (5) stars. Why? Because of their professionalism and responsiveness! When they were contacted about the quality of the cleaning of the siding, they immediately called (Brandon called me after hours - impressive!), sent out another crew and cleaned the areas that were missed. The second crew did an amazing job and explained what some of the issues where, the problem with the initial cleaning and how it was corrected. It is this type of quality and professionalism (the fact that they responded and made things right) is why I hire professionals such as All-Clean. Despite the original hiccup, we will definitely use them again based on their integrity and philosophy is doing business! Thank you for allowing me the opportunity to provide this update and recommendation! ORIGINAL REVIEW: Hired All Clean for our gutters, siding and window cleaning. The process and professionalism prior to the cleaning was exceptional. I would highly recommend the window cleaners, but wouldn't bother with the expense of having the house / siding cleaned. After the initial cleaning, they had to come back and clean areas again. It is still not fully clean. I do have to say that they did respond quickly in trying to make it right, but definitely not what I paid for ($1170 for gutter, siding & windows). This is a picture of the siding AFTER the first cleaning! I would not recommend them for this service, especially since they were a bit more expensive than others - I guess I expected the exceptional service they promote.Jul 14, 2017Verified
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- What education and/or training do you have that relates to your work?We are partnered with SoftWash Systems, who have pioneered the cleaning industry's most extensive cleaning, softwashing and safety training program. All-Clean is heavily involved in annual education events to keep our methods up to date!
- What advice would you give a customer looking to hire a provider in your area of work?Here is checklist to help you pick the professional that's right for your project: 1. Simply, how do they look! Do they look professional? Are they uniformed? Are they using a quote form or invoice? Does their vehicle look professional? 2. Ask for a copy of their local occupational license. Some areas of the country do not call these occupational licenses. Simply, these are a business tax and a registration of the company. Some areas of the country call these DBAs or Doing Business As. These are registrations of the individual or sole proprietorship registered under a business name. 3. Ask for a copy of their insurance certificate. Make sure they have at least $500,000.00 in Liability Insurance, $500,000.00 in Commercial Auto Insurance and Workers Comp. Make sure the certificate has the insured's name on it as well as the companies insurance agents name on it as well. Then call the agent and check to see if the policy is still active. Have a certificate issued in your name and e-mailed or regular mailed to you for your records. 4. Get a list of references! Make sure the company has pleased customers in your area. It is also a good test of a companies health if they actually can provide a list of customers they messed up on and came back to make it right. 5. Do a web search on the company. In a search engine use the key words fraud, warning, consumer alert and the name of the company. Like this example... SoftWash Systems Consumer Alert. Look for a preponderance of bad customer service reports. Just because a company has a few bad customer service interactions do not discount them all together. Everyone has a few. 6. Call the local Better Business Bureau. Are they members or at least have a clean file with the BBB? 7. Do they offer a warranty? Does this company stand behind their work? If they have a 5 year warranty, have they been in business at least as long as the warranty period. Example it looks suspicious if a company that has been in business one year has a five year warranty. Also remember the warranty is only worth the paper it is written on. Does the company look like it is going to be around for the next five years? 8. What training have they received and are they certified? Has the company or individual you are hiring gone through any special training by a third party? What is the background on that third party? Can you view the curriculum and what steps were taken in certifying that company or individual? 9. Is the company a member of a REAL trade association? Remember with the advent of the internet faux organizations are rampant. Make sure there is a phone number and office for the association and that it is a real 501c3. Does the association have officers and who are the officers? Does the association hold its members accountable for professional standards and practices? 10. What system do they use to clean your roof? Finally, after making sure you have not hired an uninsured, unlicensed, felon, stalker can they clean your roof without damaging the roofs surface? On this site, you can access documents from major roofing manufacturers that attest as to what the safest methods are for cleaning a roof. Also please review the 50 Point Standard and the equipment and chemicals sections. Look the contractor in the eye and you will get a good feel as he or she explains their process if they believe in it or not. Don't be afraid to ask for a free demonstration, a reputable professional will honestly be very excited to show you what they can do.
- What questions should customers think through before talking to professionals about their project?You don't have to damage your roof to get it clean! As native Oregonians, we understand the unique struggles that NW homeowners have in regards to keeping their roof and buildings grime-free. Your property is not just dirty, it's INFESTED. Basic soiling and dust have created a home for bacteria, mold, mildew, algae, fungus and other micro organisms - that are EATING away at your roof and property! Many times customers do not realize what is actually growing on their home and the damages it can cause. Pressure washing and brushing does NOT REMOVE THESE harmful microbes, it just blasts away the top layer of this infestation never really solving the issue of infection and never really offering a long lasting option or solution.