Pros: Excellent professionalism, Very knowledgeable and willing to answer questions, Delivered service as expected and guaranteed.
Cons: Customer hand-off from Salesman to Work Site Leader missing. Communication
On October 28th, I had my entire roof replaced by Zuta Pro Roofers. It started off a little rocky because I knew the day they were coming and not the time. I called the salesman Paul and he informed me that they were working on the roof.
I was able to make some adjustments at work and drop in while they were installing my roof. I was pleasantly surprised at how efficient and quick they were on installing my roof. Based on my conversation with Paul, they started around 11AM and I got there around 4PM. When I got there 80% of the roof was done.
Their salesman Paul mentioned the job would be done in 6 hours when I received the quote, but I must admit, I was a little skeptical. It was awesome to see that he was actually right! After the work crew left, I talked to the Work Site Leader, Lucas, about concerns I didn't communicate prior to the installation and questions around the roof installation process. Lucas was extremely accomodating. He came over the next morning to answer my questions and address my concerns (explain the difference between the metal gutter shields I expected and the mesh ones I received as well as removing a previously installed antenna). I must say this is the best experience I have had with a contractor since I have been a home owner (10 months now). Zuta Pro Roofing has set a new bar for what to expect when contracting house work.
Overall, if I had to do this again, I would hire them in a heartbeat. Their excellent professionalism, customer service, and great workmanship overshadow the communication hiccup we had.