Matt and Bonita were very nice, prompt and excellent with communication. They did everything we asked. My one suggestion would be that they stick to services in which they have 5-star expertise. For example, they are very likely 5-star in refinishing hardwood floors, as evidenced by their numerous stellar ratings. I did not feel they were 5-star in their deep cleaning services. While they are very hard-working, they lack an attention to detail, such as moving small rugs when cleaning floors. When this was brought to their attention, they did as they were asked, without any hesitation, however. All in all, a very nice couple.