FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Computers are a bit like modern cars, in that there are many interlocking components, and it's not always plain what the issue is. I diagnose the symptoms and provide clear explanations for your familiarity level. That said, it's not always obvious from the start how expensive a job will be. I provide quotes for any computer repair service after a (free) diagnosis, so you will have a clear understanding of the cost to perform the service.
- What is your typical process for working with a new customer?
I try to get as much information as possible via phone or email, but usually a diagnosis is not possible until I've physically handled the device. In most cases, I will receive the device, spend some time with it to complete a diagnosis, and then contact the client with an explanation of the issue(s) and a quote for services. In cases where parts need to be ordered, I will break down the lead time, but otherwise turnaround is usually on the order of a few days at the most.
- What education and/or training do you have that relates to your work?
I have an AAS in Computer Network Technology, and almost a decade of experience in the IT industry. I was both a systems administrator and network administrator for the Dauphin County Library System, and I was Information Security Manager for Industrial Service Solutions. I have experience with both break/fix and managed services in a wide variety of environments.