Craig is truly a technology genius. When our less than 2 year-old top-of-the-line laptop didn't boot up due to a hard drive failure, we panicked at the thought of losing important files and priceless photos. That's when Craig came to the rescue. After locating him through Thumbtack, he responded to our email request for data recovery services within literally minutes. Within a day's time, he contacted us with the fabulous news that he had successfully recovered our data. In addition, he offered helpful advice about other programs that would be of use to us, and restored our laptop to working condition.
Craig was extremely patient, thorough, and responsive - and explained everything in great detail - so even two technologically-challenged people were able to understand what was happening. :)
We're pleased to say that a very stressful situation, that could have had a very unpleasant ending, ended very happily - thanks to Craig's knowledge and professionalism. Thanks, Craig, for everything!