RTF Mechanical, Inc.
I contacted RTF Mechanical; Inc for my AC unit. I got an initial quote of $95.00 + tax for maintenance, and I was told it was the minimum charge but it could go higher depending on the kind of work to be done. I have asked them to go and diagnose the problem so they requested to pay by credit card (which I had to give all my information over the phone) the minimum charge before the technician could go to my premises. Once the technician diagnosed the problem, I got a quote as follows: Condenser cleaning = $136.00 Freon: (2 pounds @ $58 ea.) = $116.00 Total: $252 + Tax = $269.64 And I gave the authorization to perform the job at that moment. Technician did the work but did not leave receipt so I checked my credit card and I saw two charges, one for $105.93 and another for $269.64. I immediately contacted Debbie from RTF Mechanical; Inc. to see if there are any mistake, but she states that the company’s policy is to charge the minimum fee, then charge additionally for the rendered services. A minimum fee? Consultation fee? I think companies should state upfront that there is a consultation or minimum fee before they perform any kind of job. This is not the first time I hire somebody for this or any other related house/repair job, and I always do it thru Thumbtack so I am able to leave reviews so other people can see up front before they hire somebody. I definitely do not recommend this pro. Thank you Thumbtack!Jul 19, 2016Verified
RTF has done several jobs for my electrical contracting firm. They have always been very professional and clean. With an easy to deal with office and knowledgeable crew, we do not hesitate to call them in on any size job. I highly recommend RTF Mechanical!Jun 10, 2014
About this pro
Years in business23
Times hired on Thumbtack2
Number of employees8
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Q & A
- What should the customer know about your pricing (e.g., discounts, fees)?Contact us for more details!
- What is your typical process for working with a new customer?Give us a call or visit our website for more information, or to schedule an appointment at your convenience.
- What education and/or training do you have that relates to your work?**RTF contractors are trained to examine all the critical factors that may be affecting your building's HVAC problems before establishing the appropriate and most affordable heating/cooling solution. **Beyond our years of experience with HVAC maintenance, the HVAC licenses we earned are proof of our knowledge and qualification.