What is your typical process for working with a new customer?
CATERING - New customers work with us every step of the way, and it's easy as 1-2-3! The best part is they deal directly with my family. First we work with the customer making sure we are the best fit for their job. Second, we get the customer a contract, so they can review everything and lock in pricing and date with a deposit. Last, we follow up with the customer for the balance, locking in selections and final head count. Everything is ready to go the day of the event!
Do you have a standard pricing system for your service? If so, please share the details here.
CATERING is easy with Big Fat Daddy's. We offer an all you can eat buffet, and list the pricing on the website. Customers can clearly see what they are paying, and it's simplified selection picking. Other catering companies think I'm crazy, but this is how I get so many referrals and happy customers. My rebook rate is amazing!
How did you get started doing this type of work?
I started my own business when I was 17 ...... and worked in some of Baltimore's top restaurants learning from top chefs. My company soared to the top of it's game with the help of Steven Raichlen, who discovered us and soon after we were in Saveur Magazine, the New York Times, all of Steven's Books and inducted into a museum! We've been on Food Network several times now!
What types of customers have you worked with?
We have catered for all types of clients, from Ray Lewis, former NFL Linebacker of the Baltimore Ravens to John Doe that lives next door to you. One famous celebrity wanted hot dogs at her wedding, so in my opinion, everyone has one thing in common - they appreciate good cooking and a smile with the service! As for job size, big or small, we do it all.
What advice would you give a customer looking to hire a provider in your area of work?
When finding a caterer for your wedding, reunion, or company party, look up portion sizes. Here at Big Fat Daddy's we don't limit them, we offer a rare all you can eat buffet. Unfortunately, most places skimp on portions and make your guests choose . Not a good way to impress your friends, family, or say thank you to employees.